Many companies have geographically-dispersed employees, some working at a central location, with others working from various office locations or from home. Getting those employees involved on an equal footing is challenging since those on the phone often feel that they have less of a voice than those physically present in a conference room. The failure to engage employees creates the risk of missing valuable expertise and different viewpoints.
IBM Watson Health has employees working in many global locations. Throughout the United States, employees work from offices or their homes, representing well over 1000 locations. Travel budgets are sometimes restricted to client-related expenses, requiring that we conduct Lean events remotely.
In this interactive webinar, Mike Eke and Emily Twanmo will use a remote collaboration tool, Mural, to illustrate how they involve and engage employees from numerous locations. Participants will access Mural through an invitation link (no software downloaded), receive some initial training on use of the tool, and then experience its use in a problem-solving exercise. They will leave ample time for questions and discussions.
Intended audience: Facilitators, leaders, and other employees who work with a geographically-dispersed population
Emily Twanmo is a Business Transformation Facilitator at IBM Watson Health. In this role, she is responsible for leading individuals and groups to reduce waste and increase customer value through the company’s product and service processes. Ms. Twanmo draws upon over three decades of experience with managing clients, healthcare data analysis, and meeting facilitation. She leverages her knowledge of Lean, IBM Design Thinking, Agile, and project management in this role.
Ms. Twanmo was previously the Vice President of Business Transformation for the Truven Health Payer business. In this position, she addressed employee recommendations, facilitated cross-functional team collaboration, and coordinated presentations for the annual client conference. She also had responsibility for managing the house account, several large customers, and collaborated with Truven’s medical director to co-found the company’s culture of health program. Prior to 2016, Ms. Twanmo was the Vice President, Client Services, with responsibility for half of the employer market.
Prior to joining Truven Health, Ms. Twanmo designed and conducted research studies on end-stage renal disease patients, the elderly, and nurses. Ms. Twanmo earned her MBA in finance and a BS in biology from the University of Michigan. She also has a Master’s in Health Science from the Johns Hopkins University School of Public Health and Hygiene (now Johns Hopkins Bloomberg School of Public Health).
Mr. Eke is Director, Business Transformation, for Watson Health in Dallas, Texas.
He is a Certified Lean-Six Sigma Master Black Belt and Project Management Professional with 18 years of experience leading and deploying Lean-Six Sigma, Process Improvement and Project Management initiatives at a wide array of companies. Industry experience includes automotive, financial services, electronics, sales, marketing, education, software and healthcare. Past employers include Tarrant County College, SuperMedia, Tyco Electronics and Honeywell, among others.
Eke has a BS in Mechanical Engineering from Boston University, MBA in Finance from Loyola Marymount University in Los Angeles, Lean-Six Sigma Master Black Belt from Tyco Electronics, PMP (Project Management Professional) certification from PMI (Project Management Institute), Scum Master Certification from Scrum Alliance, is an IBM Design Thinking Practitioner and is trained as an ISO 9001:2008 Lead QMS Auditor.