This one day session will provide a basic overview of the Lean DIY Methodology used at the State of Michigan and introduce hands-on tools for improving small issues within a process you are leading or managing.
The Office of Reinventing Performance in Michigan (RPM) provides ongoing support for Enterprise, Lean and Transformation changes. We use a Lean Methodology to directly impact State of Michigan processes to ensure continuous improvement of internal and external experiences.
The State of Michigan Lean Process Improvement (LPI) Methodology provides performance excellence through analysis and redesign of processes that are customer focused, statutorily aligned and streamlined for efficiency and effectiveness.
LPI provides a direct, hands-on approach to review aspects of each process within state government using activities that are easy to understand and allows teams to identify issues, evaluate customer values, grasp root causes, create ideas, measure changes and create implementation plans for successful performance excellence. Also, visit us at www.michigan.gov/rpm
Speaker Bio:
Melissa Castro
Melissa is the Division Director of the Reinventing Performance in Michigan (RPM) Lean Projects and Training Division in the State of Michigan’s Office of Performance and Transformation. The division includes a team of professional process improvement facilitators that work on lean projects for all State agencies. Under Melissa’s leadership, the division is highly focused on leveraging state employee’s knowledge and expertise to improve the services provided to taxpayers.
The division is also responsible for training and mentoring all state employees on lean tools and methods. The division has trained over 1000 employees in the past year, with a goal to train at least 500 more in 2018.
Melissa has 15 years of leadership experience in state government. She led the first dedicated process improvement division in the Department of Treasury before joining the RPM team. Melissa also served for more than 10 years as a leader in the State’s central procurement office, where she first encountered lean concepts and began her lean journey.
Melissa holds a Bachelor’s degree from Trevecca Nazarene University and a Master’s degree from Central Michigan University.
The State of Michigan has two visitor parking lots:
One on the north side of the Michigan Library and Historical Center, entering from Allegan Street.
The second is on the south side of the Michigan Library and Historical Center, entering from Kalamazoo Street.
Visitor parking is available to the public and employees on a first come, first served basis.
Both visitor parking lots are available at a rate of $1.00 per hour or $8.00 per day.
Cash and American Express are not accepted. Visa, MasterCard, Discover Card, or a debit card are required for entry and payment.
There are numerous private and city parking options throughout downtown. Please refer to the Visitor Lots Map or City of Lansing Parking for locations and fees.
Lunch will be on your own and you will be given 45 minutes.
