A Kaizen workshop is a targeted problem-solving process using a team to investigate the root cause of a problem and implement solutions in a specific time-frame. It can be a powerful and visual tool that provides excellent incremental success. This session will be a high-level overview of what Kaizen is and the basic flow to run your own workshop.
Amy Long is a Lean Instructor and Six Sigma Black Belt who began her Continuous Improvement journey as a child thanks to her Dad's belief in "working smarter not harder."
Her professional background includes 12 years of experience working in various continuous improvement roles at The Dow Chemical Company and Henkel Corporation. She recently transitioned to the health care industry where she is currently Director of Episodic Quality Improvement & Implementation at Concentra. She holds an MS in Organizational Development from Eastern Michigan University and a BA in Organizational Communication from Western Michigan University.