Organizational Pit Stop: Get a Tune-Up and a Clean Windshield by Grand Rapids Fire Department

  • Friday, February 08, 2013
  • 1:00 PM - 5:00 PM
  • Grand Valley State University Cook-DeVos Center for Health Sciences-Hager Auditorium 301 Michigan St. NE Grand Rapids, MI 49503
  • 7


Registration is closed

Program Synopsis:

Is your organization feeling run down? Do you need to increase your MPG? Stop in for some performance enhancing tools and a new perspective of what lean can do for you!


Warm up your engines with a Michigan Lean Consortium overview.


The stage will be set by the City of Grand Rapids Deputy City Manager who will provide a macro perspective towards the push towards sustainability, current progress with lean and exciting future projections for the city. Focus will switch to a single department and how critical the Grand Rapids Fire Department is regarding the overall city’s success. The main story will be GRFD’s lean attempts with examples of tools and their appropriate or not so appropriate application as they navigate through the exciting world of lean.


Many times in business, government or healthcare, outside collaboration and views are needed to define the root cause of a problem or correct one that’s been identified. The GRFD has been working closely with the executive director of KCEMS to do just that. Interactive examples will take place to get you out of your chair and having fun with lean. Finally, a featured guest who is not only a City of Grand Rapids transformation advisor but supporter of the GRFD will be on hand for some exciting breakout sessions.


Caution: Be prepared to laugh, learn and rejuvenate your passion for lean!


Program Learner/Participant Objectives:

-Discover how government agencies can implement lean

-Learn about a wide variety of tools and their application within Grand Rapids

-Connect with the lessons learned from real world scenarios

-Have fun with lean during breakout sessions and the interactive presentation


Targeted Audience:

Government, Healthcare and anyone interested in appropriate and not so appropriate lean tool application

We are pleased to announce a separate AFTER EVENT NETWORKING opportunity at a local restaurant: Kitchen 67.  Wonderful opportunity to have some fun, network and enjoy tasty appetizers. Food and beverages will be discounted 50% for attendees. A big thank you to GVSU for hosting this event and Brann’s Kitchen 67 for providing refreshments!




Eric DeLong has been with the City of Grand Rapids since May of 1995, first as Assistant City Manager for Public Works and then Deputy City Manager since November of 1999.  Mr. DeLong coordinates policy and direction for the approximately 420 employee, over $110 million Design and Development and Enterprise Systems Service Group and directs state and federal legislative activities for the City along with leadership roles in the City’s Lean Thinking and Sustainability initiatives.  Mr. DeLong is a member of the International City/County Management Association (ICMA) and has served in local government for over 30 years.

Prior to 1995, Mr. DeLong served as Village Manager of the Village of Spring Lake for 13 years where he was involved in an effort to consolidate the Village of Spring Lake and the City of Ferrysburg.

Mic Gunderson has been in emergency services for over 30 years with third service, fire rescue, private and military EMS organizations. He is the president of IPS, a systems and process design and improvement firm that specializes in services to EMS, fire rescue and healthcare organizations. He is currently serving as the executive director of Kent County EMS, charged with ensuring efficient and effective medical oversight for 608,453 people spanning 873 square miles. He also serves on the faculty for the Masters in Emergency Health Services, University of Maryland-Baltimore County, where he has taught EMS system design, ambulance service contracting and quality management. He is a course developer and instructor for the EMS Quality Management Course at the National Fire Academy. In addition to serving on several editorial boards, Mic is a frequent lecturer at EMS conferences across North and South America and has had his work published extensively in both peer-reviewed and trade journals.

Rob Pease has been involved in the art of fire protection since 1993 when he served as a nuclear engineer with associated firefighter duties in the United States Navy while serving aboard the USS Columbia. After leaving the military, Rob entered into several private sector positions spanning from field crew supervisor to production manager of a large industrial plant. Following in his father’s footsteps, he entered the Grand Rapids Fire Department as a second generation firefighter in 2003 and spent several years on busy engine and ladder companies. In 2008 Rob spearheaded the GRFD’s accreditation efforts while simultaneously earning a Bachelor’s degree in business. He was promoted to the position of Strategic Planning Officer in 2011 and is serving as a Lean champion for the organization.

Brad Brown entered the fire service in 1996 in Greensboro, NC, an ISO class 1 and internationally accredited agency. After working on a downtown engine company for several years he moved to Grand Rapids, MI in 2003 and began work at the GRFD. Brad has a lifelong passion for learning which has helped him attain associate degrees in fire protection technology and fire prevention/investigation, a BBA in Fire Service Management and a Master’s degree in Executive Fire Leadership all while working as a full time firefighter. Utilizing his formal education, he has incorporated many private sector practices into the fire service in his role as a Strategic Planning Officer. Brad enjoys sharing the innovative work of the city and serving as a Lean champion for the fire department.

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