Dennis M. Sergent has led more than 100 change programs over 20 years with a singular focus on customers, communications and teamwork. As the founder and principal of Sergent Results Group in Plymouth, Michigan he helps people and the organizations they work in get better at everything they do. Sergent works inside and outside of corporations, from Fortune 50 boardrooms to small start-ups.
Dennis has led dozens of operations organizations and technology deployments, service improvement programs, cost improvement initiatives and organizational transformations. All of them have been successful and delivered the promised value on time, on budget and on scope, with over $8 Billion in results for his clients. He is a certified Lean Green Belt and has black belt results.
In addition, he has led various community and service organizations, customer advocate and economic development teams. He is a public speaker with insight on subjects such as leadership, customer service, value, teamwork, quality systems, innovation, integration, project management, systems thinking, operations excellence and organizational performance.