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The History of Deming, Quality and Synergies to Lean – With The Red Bead Experiment
Friday, April 04, 2014
1:00 PM - 4:00 PM
Macomb-Oakland University INCubator 6633 18 Mile Road Sterling Heights, MI 48314
Free Spots for Host Facility
Non-Member Registration – $50.00
Program Learner/Participant Objectives:
Deming, Quality, Synergies to Lean
– Learn the connection of Deming’s work to the scientific method
– Learn about his long history and why some call him the “father of quality”
– Learn about his philosophies of systems, productivity, and economics
– Review a number of tools of quality that help your Lean journey
– Learn the many connections of his work to Lean
– Learn the source of low performance by workers
– Learn the influence that workers have on quality
– Learn the source of variation between shifts and workers
– Learn how to predict the future based on the past
– Learn how mechanical sampling results differ from random numbers
– Learn how to understand common cause and special cause variation
– Learn how well intended managers, leaders and workers tamper with the system through performance appraisals, rating and ranking of workers
Managers and leaders who have had limited exposure to Deming’s work or who would like to learn more about the foundational influence he had on Lean. Also, people who want to learn more about the ”Red Bead”, it’s long history and powerful message.
Dennis M. Sergent has led more than 100 change programs over 20 years with a singular focus on customers, communications and teamwork. As the founder and principal of Sergent Results Group in Plymouth, Michigan he helps people and the organizations they work in get better at everything they do. Sergent works inside and outside of corporations, from Fortune 50 boardrooms to small start-ups.
Dennis has led dozens of operations organizations and technology deployments, service improvement programs, cost improvement initiatives and organizational transformations. All of them have been successful and delivered the promised value on time, on budget and on scope, with over $8 Billion in results for his clients. He is a certified Lean Green Belt and has black belt results.
In addition, he has led various community and service organizations, customer advocate and economic development teams. He is a public speaker with insight on subjects such as leadership, customer service, value, teamwork, quality systems, innovation, integration, project management, systems thinking, operations excellence and organizational performance.
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