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Karyn Ross' Presentation:
Karyn Ross is the coauthor of the Shingo Award-winning, "The Toyota Way to Service Excellence: Lean Transformation in Service Organizations".
An internationally acclaimed consultant, coach and lean practitioner, She has taught organizations of all sizes, in sectors as diverse as insurance, HR, transportation and retail how to use creativity combined with Toyota Way principles, practices and tools. This powerful combination enables organizations to create better, more effective and efficient ways to work and the peak services that each of their customers wants, now and for the future.