Log in

Upcoming Events

Interested in hosting an event? Contact us!

Registration is a commitment of payment. Payment is expected at the time of registration or your registration may be cancelled. Please contact coordinator@michiganlean.org if you do not wish to pay via PayPal and need to make other payment arrangements. Click here to view the reimbursement policy for all events.

Upcoming events

    • Wednesday, March 21, 2018
    • 9:00 AM - 1:00 PM
    • Address: 300 Monroe Avenue, N.W., Grand Rapids, MI 49503 Event Location: City Hall, 9th Floor, City Commission Chamber
    • 30


    Thank you to Michiana Lean for sponsoring this event!

    Program Title / Synopsis: A3 Overview- Building a Lean Curriculum to penetrate our entire organization with the skills necessary for professional development and leaning operations.

    Program Learner/Participant Objectives: General understanding of how to use an A3 to solve developing an appropriate level curriculum for all employees to use in their daily work.

    Targeted Audience: Management


    9:00 AM – 9:30 AM – Eric DeLong

    9:30 AM – 10:00 AM – Brandy Moeller

    10:00 AM – 10:30 AM – Alen Ganic

    10:30 AM – 10:45 AM – Break

    10:45 AM – 11:45 AM – Steve Kane

    11:45 AM – 12:45 PM - Riad Ardahji

    12:45 PM – 1:00 PM – Questions and Answers (Plus/Delta Exercise)

    Speaker Bios: 

    Eric DeLong has been with the City of Grand Rapids since May of 1995, first as Assistant City Manager for Public Works, then as Deputy City Manager in 1999, and then as Deputy City Manager/Chief Operating Officer since 2017. Eric DeLong was selected as Grand Rapids Interim City Manager on January 30, 2018.

    Mr. DeLong coordinates policy and direction for the approximately 580 employee, $310 million, Design Development and Enterprise Systems Service Group, Community Services Group and Administrative Services Group.

    Mr. DeLong also directs state and federal legislative activities for the City along with leadership roles in the City’s lean thinking and sustainability initiatives. Mr. DeLong served as a member of the Governor’s 21st Century Infrastructure Commission in 2016. He was appointed to the Michigan Council on Future Mobility and the Michigan Trial Court Funding Commission by the Governor in 2017. Mr. DeLong is a member of the International City/County Management Association (ICMA) and has served in local government for over 30 years.

    Prior to 1995, Mr. DeLong served as Village Manager of the Village of Spring Lake for 13 years where he was involved in an effort to consolidate the Village of Spring Lake and the City of Ferrysburg.

    Brandy Moeller has been a passionate civic investor for over 8 years, serving the citizens of Grand Rapids. This graduate of Davenport University has also become our most recent addition to the group of Lean Certificated employees from the program conducted through Grand Rapids Community College. Since graduation Brandy has been involved in a variety of lean projects throughout the City's Enterprise service group, one being spreading the Lean commitment through education.

    Program Title / Synopsis: Developing Lean Managers - Shifting from resource focused efficiency to customer-focused flow efficiency. How can leaders change the culture of the organization by looking at the processes through the lens of a customer?

    Program Learner/Participant Objectives: To introduce to the people in management and supervision position a different way of running a more efficient operation that is focused more on customer service.

    Targeted Audience: Managers and Supervisors.

    Alen Ganic moved to Grand Rapids, Michigan in 1997 from Goppingen, Germany. In Germany, he studied supply chain management. He also received CPIM Supply Chain Management certification from APICS (The Association for Operations Management) and Lean certification from Grand Rapids Community College. Alen serves as Inventory and Asset Manager for the City of Grand Rapids, Michigan. He loves Lean, continuous improvement philosophy, and since 2004 he is practicing and mentoring others. In his free time, Alen enjoys hiking, kayaking and helping a non-profit organization, West Michigan Community Relief, with collecting and delivering donations to the refugee families in the Grand Rapids area.

    Steve Kane is Director of Customer Success for Gemba Academy, LLC, a provider of online Lean and Six Sigma training content. He brings to this role his experience in Lean leadership and executive operational management to assist customers with Lean learning and implementation.

    Prior to joining Gemba Academy, Steve was Vice President of Operations for Specialty Silicone Fabricators, Inc., a contract manufacturer of medical silicone, bioresorbable materials, and medical device-drug combination components based in Paso Robles, California. Steve is a Lean leader who emphasizes a customer focused culture. His professional experience includes Lean supply chain management, sales, satellite plant operations management, value stream management and multiple site operations. He has also served on the board of directors for the AME Western Region and the Advisory Board for the Central Coast Lean Forum.

    Steve received a B.A. in philosophy from the University of California, Santa Cruz, a project management certificate from the University of Minnesota Extension, and a Lean Champion certificate from Northwestern Michigan College. He has served in the United States Army Reserve and volunteered as a police officer and deputy sheriff in Orange County, California.

    A Prof. Riad Ardahji, MsIE, L6SBB 

    A Strategic and hands-on leader, an accomplished change agent with a track record of leading cultural change, mitigating risks, managing assets, driving advanced technologies, accelerating growth, and maximizing ROI for manufacturing operations. Repeatedly delivered rapid and sustainable performance improvements in turnaround assignments and projects: restored double digit returns to key business units, transformed operational systems, spurred revenue growth, improved morale, and positioned businesses for growth and/or divestiture. Recognized for ability to solve complex issues utilizing 6σ tools, created blueprints for organic growth, and implemented systems to guarantee business growth and performance. Decisive professional and creative collaborator who brings a strong combination of vision, strategic planning, task orientation, and interpersonal skills to a leadership role. He is also an Adjunct Professor in the College of Engineering at the Indiana Institute of Technology. He served on the advisory board at BTOES17 (Business Transformation & Operational Excellence World Summit in Orlando, Florida 2017). Riad is a frequent guest speaker at national and international conferences including OPEX WEEK 2017 in San Diego and Orlando 2018, BTOES 2017, Noria Reliable Plants 2012-2013 and 2018, etc. Riad has developed a new lean device named “Honky-Tonk” that is based on the TPS-Jidoka system, basically making any machine a smarter one. Riad (Ray) is the Founder of Michiana Lean, LLC located in Elkhart Co. Indiana, RV Capital of the world. He is the former senior director of Production Engineering and Continuous Improvement at Leggett & Platt, Adjustable Bed Division. He led the division NPI activities and works closely with the commercial team to ensure that new products or customer products are properly developed, qualified, managed, and launched into production. This role also provides guidance and experienced technical and quality support to the production engineering and quality teams on critical issues such as quality and productivity improvement. He brings over 27 years of experience (over half in Japanese companies) in the areas of supply chain, asset management, production engineering, maintenance and manufacturing, including fabrication, assembly and testing. Former employers include: Zimmer Biomet, Toyota Boshoku, Leggett & Platt, Borg-Warner, Denso Corporation, Harley-Davidson/Utilimaster, and General Motors/ Saturn plant. He is a subject matter expert in Operations Excellence. He is certified in Ergonomics, Lean Manufacturing, Total Industrial Engineering, Change Management and VA/VE. He has completed a Lean Six Sigma Black Belt from the University of Tennessee, Center for Executive Education. Furthermore, Riad is also a Malcolm Baldrige Examiner-in-Training. Riad holds a Master of Science Degree in Engineering Management and a BS degree in Industrial Engineering from The University of Tennessee, Knoxville. 

    Parking: Below City Hall, parking inside the Government Center Ramp

    Please see attached map, and look for parking ramp GC, and note that MLC will validate parking for this ramp. 

    The City of Grand Rapids is providing bottled water and MLC is providing coffee and snacks. 

    • Friday, March 23, 2018
    • 7:00 AM - 9:00 AM
    • Panera Bread 8365 West Grand River Avenue, Brighton, MI 48116
    • 12

    Do you love coffee (or tea)? Do you love networking, sharing lean best practices and solving lean problems together? If yes, we are rolling out a new informal program called Lean Coffee Chats! We will have 60-90 minute sessions in different locations around Michigan.

    What are the benefits?

    • Leverage our membership knowledge base
    • Focus on implementation of lean tools
    • Opportunity to network
    • Share best practices
    • Stay connected with other MLC members
    • ALL FOR FREE for members (+ you can bring a non-member guest for FREE too!)

    What a typical agenda will look like:

    • Meet and greet
    • Lean implementation topic and brainstorm - bring a topic suggestion or come ready to ask for help with a lean issue you are encountering
    • Learn about MLC and upcoming events
    • Networking
    This lean coffee chat will be facilitated by Bob Peery: 

    With 25 years of manufacturing experience, I began my lean journey in 1995 while working in the automotive industry. During this time, I have held leadership roles in Operations management and Lean/Continuous improvement roles in the Automotive, Building Products, Life Sciences, and Food Service Industries. Having worked with over 100 different facilities in North America on process improvement through Kaizen and training, has provided me the opportunity to see the unique and creative ways people have applied Lean to solve their problems. Today, I find myself just as much a student of Lean as a coach.

    • Friday, March 23, 2018
    • 12:00 PM - 1:00 PM
    • Conference call: +1 646 307 1354 (Toll) ; United States: 1 855 233 7153 (Toll-free) Participant code: 23003408 Web meeting: https://apps.na.collabserv.com/meetings/join?id=5728-2311 Passcode: BT2017
    • 90

    Many companies have geographically-dispersed employees, some working at a central location, with others working from various office locations or from home. Getting those employees involved on an equal footing is challenging since those on the phone often feel that they have less of a voice than those physically present in a conference room. The failure to engage employees creates the risk of missing valuable expertise and different viewpoints.

    IBM Watson Health has employees working in many global locations. Throughout the United States, employees work from offices or their homes, representing well over 1000 locations. Travel budgets are sometimes restricted to client-related expenses, requiring that we conduct Lean events remotely.

    In this interactive webinar, Mike Eke and Emily Twanmo will use a remote collaboration tool, Mural, to illustrate how they involve and engage employees from numerous locations. Participants will access Mural through an invitation link (no software downloaded), receive some initial training on use of the tool, and then experience its use in a problem-solving exercise. They will leave ample time for questions and discussions.

    Intended audience: Facilitators, leaders, and other employees who work with a geographically-dispersed population

    Speaker bios:

    Emily Twanmo is a Business Transformation Facilitator at IBM Watson Health. In this role, she is responsible for leading individuals and groups to reduce waste and increase customer value through the company’s product and service processes. Ms. Twanmo draws upon over three decades of experience with managing clients, healthcare data analysis, and meeting facilitation. She leverages her knowledge of Lean, IBM Design Thinking, Agile, and project management in this role.

    Ms. Twanmo was previously the Vice President of Business Transformation for the Truven Health Payer business. In this position, she addressed employee recommendations, facilitated cross-functional team collaboration, and coordinated presentations for the annual client conference. She also had responsibility for managing the house account, several large customers, and collaborated with Truven’s medical director to co-found the company’s culture of health program. Prior to 2016, Ms. Twanmo was the Vice President, Client Services, with responsibility for half of the employer market.

    Prior to joining Truven Health, Ms. Twanmo designed and conducted research studies on end-stage renal disease patients, the elderly, and nurses. Ms. Twanmo earned her MBA in finance and a BS in biology from the University of Michigan. She also has a Master’s in Health Science from the Johns Hopkins University School of Public Health and Hygiene (now Johns Hopkins Bloomberg School of Public Health).

    Mike Eke

    Mr. Eke is Director, Business Transformation, for Watson Health in Dallas, Texas.

    He is a Certified Lean-Six Sigma Master Black Belt and Project Management Professional with 18 years of experience leading and deploying Lean-Six Sigma, Process Improvement and Project Management initiatives at a wide array of companies. Industry experience includes automotive, financial services, electronics, sales, marketing, education, software and healthcare. Past employers include Tarrant County College, SuperMedia, Tyco Electronics and Honeywell, among others.

    Eke has a BS in Mechanical Engineering from Boston University, MBA in Finance from Loyola Marymount University in Los Angeles, Lean-Six Sigma Master Black Belt from Tyco Electronics, PMP (Project Management Professional) certification from PMI (Project Management Institute), Scum Master Certification from Scrum Alliance, is an IBM Design Thinking Practitioner and is trained as an ISO 9001:2008 Lead QMS Auditor.

    • Wednesday, April 04, 2018
    • 3 sessions
    • 7432 Parson's Drive Dimondale, MI 48821 State Secondary Complex
    • 60

    A tour of the State of Michigan Secondary Complex Energy Center with a Q & Q session afterword. 


    Scott Davis has more than 20 years of experience in construction and facility maintenance and operations and is Building Operator Certified. He has worked for the State of Michigan Building Operations Division since 2002. Currently, he is the Facilities Supervisor over six facilities at the State Secondary Complex, including the Energy Center which generates chilled water, electricity and steam and distributes these along with domestic water to the entire complex of 13 facilities totaling 2.5 million square feet. Scott oversees a team of skilled trades, half of whom take the raw materials and produce the usable energy that is distributed to the facilities while the other half focus on maintaining safe and efficient environments, ensuring a high level of customer service to tenants.

    Heath Miller is the Building Trades Supervisor over the Energy Center and tunnel distribution systems covering more than two miles at the State of Michigan secondary Complex. Heath worked in the private sector for several years and joined the Building Operations Division in 2011. He maintains a mechanical license, a refrigeration license and a Building Operator Certification and has over 15 years of experience in the HVAC field. He leads innovative programs and has a skilled crew of mechanics, power plant operators, and one electrician to guarantee the complex’s on-site energy generation is flexible and functioning at peak efficiency, mitigating our operating costs and maximizing returns.

    Energy Center: 

    Visitor and ADA accessible parking is available at the northwest building entrance.

    • Thursday, April 12, 2018
    • 12:00 PM - 1:00 PM
    • https://join.me/michiganlean
    • 243

    In this webinar, you'll hear about how to take the bias out of decision making in order to guide important decisions in your business, and in life.

    We all make gut decisions every day. Some are good, and some are bad. The consequences also vary - for example, it's no big deal if we choose the wrong restaurant, or buy the wrong pair of running shoes. These things are easy to correct, right? But did you know it is common for people within large organizations to make wrong, big decisions? 

    Why does this happen? As human beings we tend to rely on our gut and allow bias into our decision making, and that can have terrible consequences on our business strategy and careers.

    When it comes to the most important business decisions, like choosing capital projects or prioritizing a deferred maintenance log, or expanding FTE headcount, it is essential to consider both subjective and objective criteria in order to come to the best conclusions.

    Sherif will walk us through how to assure that our decisions:

    -align with strategic priorities

    -remove bias, in order to see options clearly

    -turn subjective criteria into objective

    The Allovance Method has been leveraged by lean organizations such as The State of Michigan, University of Chicago, and DTE Energy. This webcast will help us understand how to apply these concepts in our own lives and businesses.

    Please join us for this exciting opportunity to make better decisions!

    • Tuesday, April 17, 2018
    • 8:30 AM - 4:30 PM
    • MI-HQ 674 S. Wagner Rd. Ann Arbor, MI 48103
    • 16

    This a practical approach to learning and practicing Coaching Kata for Continuous Improvement. The focus of the learning and practice will be:

    • Creating a Lean Culture of Excellence
    • Learning a routine pattern of thinking that creates a culture of Excellence and Continuous Improvement
    • Developing a Kata Board for daily Improvement
    • Accelerate your learning as a Learner and a Coach
    • Coaching Kata for engagement and developing learners
    • Hands on learning through experiential Team Simulations

    The core of the workshop will highlight the details of implementing an effective Kata mindset for developing learners and coaches. These roles are key to any sustainable continuous improvement initiative. The Kata thought process is used as a model to train and develop leaders in lean organizations across a wide variety of industries. You will learn the key ingredients to coaching Kata teams and engaging the team members to be their best in achieving exceptional learning and performance in reaching their challenges. You will be expected to practice in simulations both the improvement Kata process with coaching kata for daily improvement. This workshop will provide valuable information, best practices, lessons learned and opportunity to practice these skills in a safe learning environment.

    Who Should Attend

    Anyone that has continuous improvement responsibilities in a wide variety of industries, wants to improvement their Kata coaching or learner skills and/ or has the responsibility to lead employees in achieving organizational goals and performance objectives.


    This workshop will be taught by Lean Leadership Coach Dennis F. Cutright from LeanWork, LLC. Dennis has led and coached over 500 Kaizen/Kata teams, designed training platforms that has transformed organizational cultures, implemented quality systems and developed lean leaders across organizations. He has a proven track record with regards to improving employee engagement, safety, quality, delivery, productivity, leadership development, continuous improvement and customer service in accelerating organizational performance. He has worked in a wide variety of industries over his 30-year career as a lean practitioner.

    • Thursday, April 19, 2018
    • 8:00 AM - 4:30 PM
    • Capital Commons 400 S. Pine Lansing MI 48933 Basement Level, Conference Room A-B
    • 45

    This one day session will provide a basic overview of the Lean DIY Methodology used at the State of Michigan and introduce hands-on tools for improving small issues within a process you are leading or managing.

    Speaker Bios –

    Melissa Castro

    Melissa is the Division Director of the Reinventing Performance in Michigan (RPM) Lean Projects and Training Division in the State of Michigan’s Office of Performance and Transformation. The division includes a team of professional process improvement facilitators that work on lean projects for all State agencies. Under Melissa’s leadership, the division is highly focused on leveraging state employee’s knowledge and expertise to improve the services provided to taxpayers.

    The division is also responsible for training and mentoring all state employees on lean tools and methods. The division has trained over 1000 employees in the past year, with a goal to train at least 500 more in 2018.

    Melissa has 15 years of leadership experience in state government. She led the first dedicated process improvement division in the Department of Treasury before joining the RPM team. Melissa also served for more than 10 years as a leader in the State’s central procurement office, where she first encountered lean concepts and began her lean journey.

    Melissa holds a Bachelor’s degree from Trevecca Nazarene University and a Master’s degree from Central Michigan University.

    Trisha VanderMoere

    Trisha VanderMoere has seven years of experience at the State of Michigan with a background in, auditing, information technology, project management, continuous improvement, and is currently training state employees on how to use Lean tools within their work environment. Trisha graduated from Michigan State University with a degree in Advertising and in 2014 completed her Master’s in Business Administration from Davenport University. She is active in her community and enjoys spending time with her family and friends.

     ​The State of Michigan has two visitor parking lots:

    One on the north side of the Michigan Library and Historical Center, entering from Allegan Street.

    The second is on the south side of the Michigan Library and Historical Center, entering from Kalamazoo Street.

    Visitor parking is available to the public and employees on a first come, first served basis.

    Both visitor parking lots are available at a rate of $1.00 per hour or $8.00 per day​.

    Cash and American Express are not accepted.  Visa, MasterCard, Discover Card, or a debit card are required for entry and payment.

    There are numerous private and city parking options throughout downtown​​​.  Please refer to the Visitor Lots Map​ or City of Lansing Parking ​for locations and fees.

    Lunch will be on your own and you will be given 45 minutes. 

    • Thursday, April 19, 2018
    • 8:30 AM - 10:00 AM
    • Orlans Group 1650 W Big Beaver Rd, Troy, MI 48084
    • 13

    Do you love coffee (or tea)? Do you love networking, sharing lean best practices and solving lean problems together? If yes, we are rolling out a new informal program called Lean Coffee Chats! We will have 60-90 minute sessions in different locations around Michigan.

    What are the benefits?

    • Leverage our membership knowledge base
    • Focus on implementation of lean tools
    • Opportunity to network
    • Share best practices
    • Stay connected with other MLC members
    • ALL FOR FREE for members (+ you can bring a non-member guest for FREE too!)

    What a typical agenda will look like:

    • Meet and greet
    • Lean implementation topic and brainstorm - bring a topic suggestion or come ready to ask for help with a lean issue you are encountering
    • Learn about MLC and upcoming events
    • Networking
    • Friday, April 27, 2018
    • 7:30 AM - 8:30 AM
    • Brew 108 E Front St, Traverse City, MI 49684
    • 12

    Do you love coffee (or tea)? Do you love networking, sharing lean best practices and solving lean problems together? If yes, we are rolling out a new informal program called Lean Coffee Chats! We will have 60-90 minute sessions in different locations around Michigan.

    What are the benefits?

    • Leverage our membership knowledge base
    • Focus on implementation of lean tools
    • Opportunity to network
    • Share best practices
    • Stay connected with other MLC members
    • ALL FOR FREE for members (+ you can bring a non-member guest for FREE too!)

    What a typical agenda will look like:

    • Meet and greet
    • Lean implementation topic and brainstorm - bring a topic suggestion or come ready to ask for help with a lean issue you are encountering
    • Learn about MLC and upcoming events
    • Networking

    Betsy Williams will be facilitating

    Training Services at Northwestern Michigan College

    Term expires in 2020

    Betsy works in the Training Services Division of Northwestern Michigan College as a Sales and Training Specialist, specializing in human resource management. Betsy is a former travel executive and consultant, with over 30 years of statewide operational development and management experience.

    Her current professional affiliations include:
    • Traverse City Chamber Healthcare Committee Member
    • SHRM Human Resource Specialist
    • Traverse City Area Human Resource Board Member
    • Michigan Lean Consortium Event and Annual Conference Committee Member
    • Michigan Manufacturing Technology Center Annual Conference Committee Member
    • Certified DISC Trainer

    • Friday, May 18, 2018
    • 7:45 AM - 4:00 PM
    • Henry Ford Health Systems Bloomfield 6777 W Maple Rd, West Bloomfield Township, MI 48322
    • 56

    Thank you to HFHS for sponsoring our venue! We are still looking for a sponsor for the lunch. 

    Tentative Agenda: 

    Registration with Continental Breakfast 7:45-8:30 am

    Welcome (MLC and HFHS): 8:30-8:45 am

    1st Keynote: 8:45-10:00 am (1 hour plus Q&A)

    1st Breakout sessions: 10:10-11:10 am

    Lunch and informal networking 11:10-12:10

    2nd Breakout sessions: 12:15-1:15

    3rd Breakout session 1:20-2:20

    Break: 2:20-2:35

    2nd keynote: 2:35-3:45 (1 hour plus Q&A)

    Wrap up: 3:45-4:00 

    Clean Up: 4:00-4:30

    Parking is free in the visitors lot. Please park farther away to leave close spots for patients and carpool if possible. 

    Registration includes continental breakfast and lunch.

    Keynote Bios:

    Lynn M. Torossian, President and CEO of Henry Ford West Bloomfield Hospital, is a respected leader and seasoned healthcare professional with nearly 30 years of experience in multiple organizations and areas, including finance, revenue cycle, managed care, physician organizations and operations.

    At Henry Ford West Bloomfield, Torossian provides executive leadership for the 191-bed, $360 million facility. Henry Ford West Bloomfield Hospital delivers a comprehensive health care experience that includes mind, body and spirit as essential elements in the healing process. Her oversight includes strategic planning, business development, physician recruitment and hospital operations. 

    Torossian holds a bachelor's degree in business from Eastern Michigan University and is a certified public accountant.  She is board-certified in healthcare management as a Fellow of the American College of Healthcare Executives. 

    Torossian is a council member of the American Hospital Association Section for Metropolitan Hospitals. She is on the board of directors for Rose Hill Center in Holly, Michigan; and the board of the Huron Valley State Bank, as well as active in the community.

    A Milford resident, she is married with two adult children. 
    Julia Swanson, Vice President, Performance Analytics and Improvement, leads a team that is responsible for effective organizational performance measurement, review, and project execution is occurring through strategy deployment, comprehensive analytical and electronic data warehouse solutions, performance improvement techniques, and an enterprise wide project management office.  She has 23 years of experience in improving integrated health care operations with expertise in strategy deployment, measurement, organizational performance review, disciplined execution and identifying operational interdependencies in order to bridge silos and levels in organizations to increase efficiency and effectiveness and drive results.

    She was last the Administrator for Innovation and Quality at Henry Ford West Bloomfield Hospital where she was responsible for the performance of the hospital's quality oversight system including risk prevention, infection control, regulatory readiness, monitoring and measuring performance, strategic planning, and the coordination of hospital-wide innovation and improvement efforts.  In her time at the hospital, she was very proud of the accomplishments of opening a new hospital on time and on budget and achieving successful accreditation three days after opening.  Julia led the team at Henry Ford West Bloomfield Hospital to ISO Certification within one year of opening the hospital.  

    Prior to this position, Julia worked throughout Henry Ford Health System as a project manager with a focus on process improvement and new initiative implementations.  She has a Bachelors of Industrial Engineering from the University of Michigan and a Masters of Health Services Administration from the University of Michigan.

    Julia serves on the Oakland University Pawley Lean Institute Advisory Council and is a former senior examiner for the Malcolm Baldrige National Quality Award.

    Breakout Session Options: 

    Session 1

    • Lean Daily Management
    • What Practicing Improvement Kata and Coaching Kata Taught me about Humility
    • Code Stroke?

    Session 2

    • The Skinny on Lean and Human Factors Engineering It’s Not Just Another Fad
    • HFHS Continuum of Virtual Care Applications People Process Technology
    • Using a Data and your Lean Management Habits Leader Standard Work to Drive Improvement in a Clinical Setting

    Session 3

    • Lean Daily Management
    • Reducing Risk and Variation Through Patient Engagement
    • Operational Journey to High Reliability
    • Dedication Anticipation Transformation Lean Tools and Methodologies to Sustain Change

    Lean Daily Management

    Presenter - Ben Halliwill

    Senior Management Engineer

    Henry Ford West Bloomfield Hospital

    Ben Halliwill is a Senior Management Engineer at Henry Ford West Bloomfield Hospital.  Ben provides operations consulting on a per request basis to leaders at the West Bloomfield Hospital. These projects consist of business, engineering, quality improvement, and project management. During his time at Henry Ford Health System, Ben has assisted in the EPIC go-live(s) at multiple business units and has led multi-disciplinary process improvement initiatives at both the organizational and unit levels. Ben is trained in LEAN, Six Sigma, and PMP methodologies and holds a certificate in IT Service Management. Ben holds a BA in Health Administration from Central Michigan University.

    Co-Presenter - Abby Dalton

    Management Engineer

    Henry Ford West Bloomfield Hospital

    Abby Dalton is a Management Engineer at Henry Ford West Bloomfield Hospital, where she works with the leaders across the health system on process improvement projects. In the past year Abby has co-lead the Lean Daily Management program implementation with Ben Halliwill to over 30 departments across West Bloomfield Hospital. In 2017, Abby and Ben were awarded the Quality Expo Award in the category of ‘Efficient’ through Henry Ford Health System. Abby has her Masters in Social Work from the University of Michigan and her Bachelor of Arts in Social Work from Hope College.


    Lean Daily Management (LDM) is a project that engages frontline staff in a daily process of collecting data on key metrics identified by each department to conduct continuous improvement projects to become a highly reliable organization. The aim of this project at West Bloomfield Hospital is to engage every frontline staff member in the hospital in improving operational and quality metrics in their department through daily huddles as a department and weekly gemba walks with Executive Leadership to eliminate barriers. LDM is ‘live’ throughout the ED, CDU, all inpatient units, OR, and Radiology. Through daily tracking, frontline staff drive quality metrics through identifying gaps in their daily processes, addressing these gaps in patient care in real-time, and developing tests of change to eliminate these gaps to provide efficient and effective care to every patient every time.

    The presentation will include a PPT and "GEMBA" walk to highlight real time examples for what is being worked on in the hospital. This will be an interactive session where they can ask questions regarding design, implementation, and the process.

    Targeted Audience – Intermediate - Understanding of basic lean tools (metrics overview, run chart, pareto chart). Building a system to engage front line staff to drive performance improvement.  

    Participant Level – 40% lecture/overview. 60% interactive audience participation through group discussion and GEMBA walks.

    What Practicing Improvement Kata and Coaching Kata Taught me about Humility

    Presenter – Dorsey Sherman
    Senior Process Excellence Consultant

    Mercy Health

    Dorsey Sherman is healthcare professional with over 12 years of experience in operations and continuous improvement. For the last six years, she has been working at Mercy Health Muskegon as a Senior Process Excellence Consultant. Dorsey has a B.A. in Economics from Michigan State University and a MHSA from the University of Michigan School of Public Health. Most recently, she has been working with the Perioperative, Case Management and Labor & Delivery Departments using the Improvement Kata and Coaching Kata methods to improve patient satisfaction, lower infection rates and improve communication across the continuum of care.


    In May of 2016, after attending a three-day training, I began practicing Toyota Kata. I fell in love with the routine and dove deep into the technical aspects, trying to understand the kata for process analysis, how to write a challenge the right way and how to experiment correctly.

    Despite an intellectual understanding that learning happens in the ‘zone of uncertainty,’ I was actively seeking the zone of certainty.  I wanted to create the perfect storyboard. As I went into a coaching role, I applied the same approach, how do I teach the IK method so that learners got their story boards just right and achieved results? When I transitioned to second coach, I often watched the coach practicing and afterwards told them what they could do differently. How they need to turn their statements into questions. How they could be more effective as a coach by listening more than talking. Yet I wasn't listening either.

    I just returned from KataCon4 in Atlanta and again, I went seeking answers, but came home with more questions. There is no one right way, and by telling leaders and coaches how they needed to do practice Toyota Kata differently, I was striving for the right answer instead of thinking about the skill level of the person I was coaching and what experiment I could do to try and increase it. While humility is a key tenet of lean leadership, I realized for the first time how my need to do it right is the opposite of humility.

    Targeted Audience – Intermediate - Some understanding of lean principles will be helpful to have as a foundation. Also, someone who has practiced continuous improvement and been able to reflect on how it can be done more effectively.

    Learning objectives: personal reflection on how you are representing the philosophy of Lean leadership.

    Learning activities: Group discussion. What does a humble leader look like? What are the behaviors you would expect to see? What does skill development look like in your organization and how does lack of humility become an obstacle to developing the skills of those around us?

    Participant Level – Group discussion 30% (20 minutes)

    Code Stroke

    Presenter - Greg Boos

    Principle Management Engineer (Contingent)

    Henry Ford Health System

    Greg has 30 years of healthcare experience in IT and PI. He is a Six Sigma Black Belt with additional training and experience in Lean. He has spent the last 14 years in promoting Lean, teaching Lean principles and conducting team events.


    No one likes to hear the words Code Stroke, but when you do, you know it is serious and warrants immediate attention. Our team has been instrumental in improving all of the processes involved when a Code Stroke is called to improve the outcome and quality of life of the patient. Our multi-disciplinary team used a variety of Lean principles to not only meet national standards for Code Stroke patients but to surpass them and get awarded Gold Status from the American Heart Association. The objective of this talk is to share our journey and struggles by showing all of the techniques we used to achieve our sustained results.

    Targeted Audience - Beginner (swim lane mapping, visual signaling, error proofing), Intermediate (value stream mapping), and Advanced (A3 reporting, sustainability)

    Participant Level - Interactive session for group discussion (15-20%)

    The Skinny on Lean and Human Factors Engineering - It’s Not Just Another Fad

    Presenter - Patrice Tims

    Director, Quality, Regulatory Affairs, and Clinical Excellence

    McLaren Healthcare, Karmanos Cancer Institute

    Graduate of Michigan State University, College of Nursing; Masters of Science Administration, concentration in Healthcare. Thirty plus years healthcare experience including clinical specialties in oncology and operating room. Twenty plus years experience in quality and safety. Certified Patient Safety Officer and Certified Professional in Patient Safety.

    Co-Presenter - Vera Szram-Senyk

    Quality Improvement Specialist

    McLaren Healthcare, Karmanos Cancer Institute

    Graduate of University of Alberta, Bachelor of Science Occupational Therapy; Masters of Science Administration, concentration in Healthcare. Lean Healthcare certification, University of Michigan. Thirty plus years healthcare experience in various settings across the continuum. Applied lean principles to successfully reduce patient wait times for therapy, increase volumes, increase revenue and reduce expenses.


    • Prevention of Error, Designing for Safety - Human Factors Violations and Engineering to Prevent Harm.
    • Understand Human Factors Engineering and its application in healthcare through everyday examples and healthcare case study presentations. By combining human factors engineering and lean principles organizations can reduce harm and create a safer environment for patient, employees and visitors.
    • Through use of short videos, gain insight in regards to situational awareness and change blindness.
    • Identify error reduction strategies through the use of examples and application of lean principles

    Targeted Audience – Beginner

    Participant Level – 30% - learners will engage in video exercises as well as group exercises and discussion

    HFHS Continuum of Virtual Care Applications – People, Process, Technology

    Presenter - Courtney Stevens

    Director, Virtual Care

    Henry Ford Health System

    Courtney Stevens, the Director of Virtual Care for Henry Ford Health System, develops the strategy and standards for telehealth expansion throughout Henry Ford Health System’s continuum of care. She started at HFHS over 10 years ago in Process Improvement as a management engineer, where she has applied her industrial engineering and project management skills to various projects to aid in health system integration and alignment.  Courtney was integral in the development and deployment of various system-wide (over 24,000 team members) trainings, as well as a standard system approach to leadership rounding. Courtney has a Bachelor of Science in Industrial Engineering from Western Michigan University and Masters of Science in Engineering Management from Wayne State University.


    The future of healthcare includes bigger changes ahead, this includes a shift towards value-based care and redesigning the way we think about how care is delivered.  Virtual care or telehealth has become an effective strategy to foster service innovation.  Henry Ford Health System (HFHS) has developed standards and operating procedures to make implementation of virtual care programs seamless for stakeholders.  By completing various virtual pilot programs, including both primary care and specialty virtual encounters, HFHS has been able to increase volume and participating specialties with positive patient and provider results. 

    In the beginning stages, HFHS worked with early clinical adopters to develop care redesign opportunities, standards and streamline implementation.  Our strategy included an in-depth needs assessment and standardization across the health system and medical group.  Some operational and process components include a virtual care organizational structure as well as standard project work plan, intake request application, equipment kit, EMR build criteria, metrics, and review process.

    As HFHS virtual care program matured, the deployment and adoption of virtual care has fostered over 40% growth year over year in both synchronous virtual video visits/consults and asynchronous/store-and-forward encounters.  Through project management insights and successful pilot experiences, the team was able to use lessons learned and PDCA (Plan, Do, Check, Act) methodology to fine tune the virtual care implementation and structure to support adoption and scalability in program deployment.  In addition, opportunities for improvement and key factors to HFHS success will be shared. 

    Targeted Audience - Intermediate - This presentation will share examples of successfully applying LEAN fundamentals and tactics in the introduction and application of virtual care/telemedicine within a healthcare organization.

    Participant Level - 15% - Group discussion and interaction

    Using a Data and your Lean Management Habits (Leader Standard Work) to Drive Improvement in a Clinical Setting

    Presenter - Terry Donahue Cousins, MT (ASCP)

    Manager, Continuous Improvement

    Munson Healthcare

    Terry Donahue Cousins believes that she has one of the best jobs in Healthcare. Terry is the Manager of Continuous Improvement at Munson Medical Center, a 391-bed nonprofit hospital serving as Northern Michigan's regional referral center and the largest of the 9 hospitals in the Munson Healthcare System in Traverse City, MI. Keeping patients at the center of the work they do, and following the guiding principles of safety and quality, she and her teammates work collaboratively with the healthcare team to improve the care that they deliver or the products or services they provide. Terry has worked in healthcare since Reagan was president - those of you who are old enough can do the math. She graduated from Michigan State University and started her career as a Registered Medical Technologist before switching to performance improvement work.  Terry has a Certificate of Mastery in Process Redesign and completed the Lean Healthcare Certificate Program with the University of Michigan College of Engineering Center for Professional Development. Terry appreciates being surrounded by people who want to make things just a little better every day.


    This presentation is a case study depicting a Service Line Director and her use of a Lean Management System, especially Leader Standard Work, and data in order to drive improvement throughout the Service Line. By applying Leader Standard Work this leader was able to improve the value delivered to the customer. For her, Leader Standard Work is a combination of daily/weekly communication, rounding, huddles, knowledge sharing, and visual management that allows a leader to:

    • align and support the work of the organization
    • develop direct reports
    • support problem solving

    This case study walks through the data that she uses to inform leader standard work and additionally to drive the team's improvement efforts.

    Learning Objectives:

    • Participants will understand the benefits of Leader Standard Work (LSW) in support of Lean culture and see an example of a LSW tool
    • Participants will see a data analytic tool and examples of data stratification for problem solving
    • Participants will apply critical thinking to design inquiry questions for problem solving

    These objectives will be met through facilitated discussion and using Lean Management System tools.

    Targeted Audience - Intermediate - This presentation would also be good for those that have already embarked on a lean journey and would like to understand more about the power of driving and sustaining improvement through the use of data and a Lean Management System

    Participant Level - Approximately 40% - 45% of the session will be audience participation:

    ~ 5 minutes of small group data review and large group data analysis (presenter will use the analytic tool)

    ~ 20 minutes of small group work - applying Lean Management System tools to the case study scenario

    (i.e.- creating questions for a daily huddle, status sheet exchange, or visual management for a huddle board)

    Reducing Risk and Variation Through Patient Engagement

    Presenter - Max Quero

    Senior Improvement Specialist

    Spectrum Health

    Max graduated Magna Cum Laude with a degree in Industrial Engineering from Kettering University. He obtained his MBA from Grand Valley State University in 2007, has a Lean Manufacturing Certificate from the University of Michigan and a Supply Chain Certificate from Michigan State University. As a Lean practitioner, Max has served as an Operations Engineer, Quality Manager, Operations Manager and Materials Manager. After 17 years of a successful career in manufacturing Max decided to pursue his passion of utilizing Lean Principles to improve the lives of the people of his community, thus transitioning to Health Care.

    Co-Presenter - Michele VanPatten

    Lead Improvement Specialist

    Spectrum Health

    Michele is a Lead Improvement Specialist in the Process Improvement Division of Spectrum Health in Grand Rapids, MI.  As a registered nurse, she earned her Master’s degree in Nursing (MSN), and is certified as a Professional in Health Care Quality (CPHQ). As a Lean Practitioner for the past six five years, Michele has been involved in projects in Referral Management, Chronic Disease Management, Access, Pediatric & Adult Ambulatory Specialties, and Primary Health, and Addiction Medicine: Opioids.


    Using Kata principles to improve Hypertension in Primary Care

    - Percentage of patients with controlled Hypertension was at 68% with 90th percentile across the nation is 75.34%.

    - Teams were formed in 10 Primary Care offices to begin analyzing processes and workflows and identifying root causes.

    - Education and engagement were the first barriers: Teams were educated and coached in the following topics:

    • Waste identification.
    • Problem solving skills (Affintizing, 5-Y's, root cause analysis, A3 thinking).
    • Visual management.
    • Continuous improvement cycle.
    • Encounter by encounter tracking.
    •  Pareto Analysis.

    - Introduction of visual management boards.

    - Second Blood Pressure re-check was identified as the leading metric to drive the desired outcomes.

    - Implementation of real time tracking.

    - Visual indicators were created by the teams as reminders to re-check blood pressures.

    - Improvement efforts yielded an increase in the percentage of BP re-checks from 26% to 96% which resulted in an improvement in total patients with controlled blood pressure from 58% to 77.34%.

    Targeted Audience - Lean (process improvement) practitioners, health care leaders, healthcare staff. Learning Objectives: foundational team building, team engagement, barrier busting through problem solving (PDCA) coaching, yokoten.

    Participant Level – 25% - 50%

    Operational Journey to High Reliability

    Presenter - Sandra Smith

    Manager, Performance Improvement

    Henry Ford Health System

    A senior leader with 20+ years of experience leading enterprise projects with a focus on improving the value of healthcare through improved outcomes delivered at a lower cost.  Lean and Six Sigma certified through automotive and health-care consulting firms, Sandra is a strategic initiative leader comfortable working in dynamic situations dealing with large amounts of data and information to build a clear case for change.

    With broad experience in stakeholder engagement, change management and scalable implementation Sandra has a keen interest in building enterprise project management infrastructure to deliver key projects with clearly defined value.

    Co-Presenter - Josh Letourneau

    Senior Management Engineer

    Henry Ford Health System

    Josh is a certified Six Sigma Black Belt with a clear passion for healthcare improvement.  With recent experience in revenue cycle administration performance improvement, Josh is a champion for accelerating the directionally correct approach to improvement across healthcare organizations.


    In highly reliable healthcare organizations standardization is necessary but not sufficient for achieving resilient and reliable outcomes, whether they be administrative, clinical or a combination of both.  Over the course of this highly interactive presentation, participants will hear about one healthcare utilization management’s team journey to a more highly reliable team through a culture changing combination of work re-design, standardized work instruction development and deployment, and outcome sustainability through visible and actionable operational dashboards.  Outcomes achieved included a 35-40% improvement on claim denial productivity for staff.

    Targeted Audience – Beginner - Standardized work instructions are a basic and accessible knowledge/skill-set to learn. Intermediate - Operational dashboard development through power pivots or powerview are more advanced options using a storyboarding process that integrates voice of the customer feedback.

    Participant Level – 75% - Standardized work instruction development; interactive operational dashboard storyboarding process

    Dedication Anticipation Transformation Lean Tools and Methodologies to Sustain Change

    Presenter - Raechel Anne Rowland RN, BSN, CLSSGB, CLSSBB, CPHQ

    Lean Practitioner

    Ascension Borgess Health

    Raechel Rowland is a Lean Practitioner affiliated with Ascension Borgess Health. Rowland has 30 years of experience in clinical nursing with expertise in a variety of roles including Performance Excellence, Obstetrics, Regulatory, Quality, Medical Staffing, and Clinical Informatics.  Rowland has a passion for quality, patient safety / experience, employee engagement, and cultural transformation. She is known for her commitment to continuous process improvement. Rowland is pursuing her MSN with Aspen University. She recently became a certified Lean Six Sigma Black Belt through Villanova University and Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Rowland is pursuing Certified Professional in Patient Safety. She is a Team STEPPS Master Trainer and a Certified American Red Cross Nurse. 

    We will discuss how utilizing Lean Six Sigma methodologies will enhance the experience for health care associates and patients directly leading to improved quality and safety outcomes.  The learner will gain an overview of cultural transformation, customer focus being key to continuous improvement, eliminating non-value added activity returns the gift of time and resources, and guided instruction on developing A3 diagrams, run/ pareto charts, fishbone diagrams, and process flow maps. Additional resources including accessing free templates will be provided. The session will be a compilation of lecture, open-discussion, break-out activities, and short video(s) to assist all learning styles in the synthesis of the course content.

    Learning objectives:
    1) Gain an understanding of cultural transformation born through customer focused care.
    2) Identify non-value added activity and resource alignment strategies.
    3) Develop basic skills in data collection and display to facilitate enterprise alignment

    Targeted Audience – Beginner - This session will be a basic introduction to the application of lean methodologies. Intermediate - This session will be a review of the application of lean methodologies.

    Participant Level – 25% of the session will involve audience participation through group discussion and hands-on exercise(s).

    • Wednesday, August 08, 2018
    • 10:00 AM
    • Friday, August 10, 2018
    • 4:45 PM
    • Hagerty Center at Northwestern Michigan College 715 E Front St, Traverse City, MI 49686
    • 190

Past events

Friday, March 16, 2018 Lean Sustainability Focus Tour at Bell's Brewery
Thursday, March 08, 2018 Lean Coffee Chat Grand Rapids
Friday, March 02, 2018 Lean Coffee Chat Oakland University
Friday, February 23, 2018 Lean Coffee Chat Burton
Tuesday, February 20, 2018 Change Leadership Event at DTE Energy
Friday, February 16, 2018 Lean Coffee Chat Southfield
Friday, February 16, 2018 Lean Coffee Chat Brighton
Friday, January 19, 2018 Lean Coffee Chat Brighton
Wednesday, January 17, 2018 Lean Coffee Chat Ann Arbor
Tuesday, January 16, 2018 Coaching Kata for Continuous Improvement
Wednesday, January 10, 2018 Lean Into the New Year - A 12 month Plan Webinar with Kathy Malone
Friday, December 01, 2017 Year End Event & Networking Reception
Friday, November 17, 2017 Bronze Prep Exam
Friday, October 27, 2017 Healthcare Kata
Friday, October 06, 2017 Lean Application
Thursday, October 05, 2017 Amway VMS Learning Event
Friday, September 22, 2017 Lean Story at Hayes Manufacturing
Wednesday, August 02, 2017 7th Annual Conference - Achieving True North: Lead-Engage-Accelerate-Now
Friday, July 21, 2017 An Inside Look at Truven Health Lean Events
Friday, July 21, 2017 Lean 103
Friday, May 19, 2017 2017 Annual Healthcare Symposium
Thursday, May 18, 2017 “Using Value Stream Mapping in Idealized Design” - Event with ASQ
Friday, May 05, 2017 Lean 102
Friday, March 24, 2017 2nd Michigan Kata Practitioner Day
Friday, March 10, 2017 Lean 101
Wednesday, March 01, 2017 Toyota Kata Course
Friday, February 17, 2017 Part 1 of 3 Part Series: Simulation at Built Systems LLC
Friday, January 27, 2017 Gemba Walk at Menlo Innovations
Friday, December 02, 2016 Year End After Event Networking Reception
Friday, December 02, 2016 Year End Event: “This Year's Challenge Condition and What I Learned”
Thursday, October 20, 2016 Joint Venture with ASQ Detroit: “ReThink” Continuous Improvement Curriculum 1 Day Training
Friday, October 14, 2016 Lean Law Journey at Orlans Group
Wednesday, August 03, 2016 6th Annual Conference - Lean 3.0: The Next Frontier
Thursday, June 16, 2016 The 1st Michigan Kata Practitioner Day
Friday, June 10, 2016 DTE Educational Learning Event
Friday, May 20, 2016 2016 Annual Healthcare Symposium: Lean and High Reliability
Friday, April 22, 2016 Grand Rapids Fire Department Gemba Walk
Friday, April 01, 2016 Speak So They Listen
Thursday, February 11, 2016 Pettibone Traverse Lift Gemba Event
Friday, December 04, 2015 Year End After Event Networking Reception
Friday, December 04, 2015 End of Year Event - Lean Journeys
Friday, October 23, 2015 Herman Miller Healthcare Lean Learning
Thursday, October 15, 2015 Joint Event with ASQ - Red Bead Experiment Redux
Tuesday, October 06, 2015 How to Assess the Maturity of your Lean Organization
Monday, October 05, 2015 The Mechanics of Lean Deployment
Wednesday, August 12, 2015 5th Annual Conference - Transforming The Future NOW
Thursday, June 18, 2015 MLC Young Professionals Group Meetup
Friday, June 12, 2015 Improvement Kata Fast Start
Friday, May 15, 2015 TPM (Total Productive Maintenance) workshop
Monday, May 04, 2015 2015 Annual Healthcare Symposium: Navigating the Whitewater of Healthcare
Friday, March 27, 2015 Value Stream Mapping
Friday, March 06, 2015 Lean Assessments
Friday, February 27, 2015 How to Stop Whack A Mole Safety Management
Friday, January 16, 2015 Tauber Institute Operations Leadership Factory at the University of Michigan
Friday, December 05, 2014 Year End After Event Networking Reception
Friday, December 05, 2014 The Herman Miller Performance System, The Story of Herman Miller's Lean Journey and Lessons Learned Along the Way and After Event Networking
Friday, November 21, 2014 Value Stream Mapping
Friday, November 07, 2014 Lean 103
Friday, October 10, 2014 2014 Annual Healthcare Symposium: Lean Strategies in Transforming Patient Care
Friday, September 26, 2014 Lean 102
Wednesday, September 24, 2014 Lean 103
Thursday, August 07, 2014 4th Annual Conference: "People: The Heart of Lean"
Wednesday, June 11, 2014 Lean 102
Friday, May 02, 2014 Improvement Kata Fast Start
Friday, April 04, 2014 The History of Deming, Quality and Synergies to Lean – With The Red Bead Experiment
Friday, March 28, 2014 Lean 101
Wednesday, March 05, 2014 GEMBA Walk at Zingerman's Mail Order
Friday, February 28, 2014 Integrated Task Assessment: A Tool to Improve Health Care Performance
Friday, January 24, 2014 From Vision to World-Class Business: Living the Principles, Using the Tools at DragonMead Brewery
Friday, December 06, 2013 End of Year Event and Networking Reception
Friday, November 15, 2013 Lean 103
Friday, October 25, 2013 The 2013 Healthcare Symposium
Friday, September 27, 2013 Lean 102
Friday, September 20, 2013 Train the Trainer featuring Amelia Brown
Thursday, August 08, 2013 3rd Annual Conference: "Lean: Past, Present & Future"
Tuesday, June 25, 2013 Lean 101
Friday, April 19, 2013 Managing for Sustainment - Creating a Lean Management System and Leader Standard Work
Friday, March 22, 2013 Change Management: What Is It and How to Do It Well!
Friday, February 08, 2013 Organizational Pit Stop: Get a Tune-Up and a Clean Windshield by Grand Rapids Fire Department
Friday, January 25, 2013 Benchmarking Visit to Spectrum Health Systems
Friday, December 07, 2012 "Creating a Sustainable Lean Culture" & Networking Event featuring Tom Shuker
Friday, November 02, 2012 Micron Manufacturing Benchmarking Event featuring Dan Vermeesch
Wednesday, October 24, 2012 Lean Operational Excellence Simulation
Friday, October 05, 2012 Health Care Summit
Friday, September 14, 2012 "Kaizen for Beginners" featuring Amy Long
 Copyright 2017. All Rights Reserved.
 The Michigan Lean Consortium is a 501(c)3 non-profit organization. 
Powered by Wild Apricot Membership Software