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Upcoming events

    • Friday, December 01, 2017
    • 2 sessions
    • Automation Alley 2675 Bellingham Dr, Troy, MI 48083 & Joe Kool's 1835 E Big Beaver Rd, Troy, MI 48083
    • 57
    Register

    Registration will close on November 28! Don't miss out!

    The theme of the day is “This Year’s Challenge and What I Learned”. 

    • What was the Challenge Condition?
    • Why was this a Challenge Condition?
    • What barriers did you have had to overcome?
    • What did you learn from this?

    The last bullet is key! We are a learning organization and want to celebrate learning within organizations across the state.

    Speaker Bios:

    “Vertically Integrating Knowledge Workers for Increased Quality and Cost Savings.” – Using data, optimized collaboration and process improvement to industry leading performance in one cycle.

    What was the Challenge Condition?

    Engineering Product Quality and Cost

    Why was this a Challenge Condition?

    Process barriers, lack of vertical integration with knowledge workers

    What barriers did you have had to overcome?

    Cultural, Process, Funding, Analytical and Lack of Human Performance tools

    What did you learn from this?

    Improving Knowledge Worker product quality requires a systemic approach and in depth applications of a variety of improvement tools.

    Our improvement was from “worst to first” in the nation using benchmarked metrics and methodology in a single production cycle.

    Thomas H. Dunham 

    Currently employed as AECOM Performance Improvement Manager for Nuclear Engineering Design and Modification team. My background is in Basic Scientific Research (Sr. Research Investigator MD Anderson Cancer Center, University of Michigan Nanotech Research/Human Skin Growth). I have a JD from Wayne State and am licensed to practice in Texas and before the USPTO. Bachelors of Science in Biochemistry from California State University – East Bay. I have played music professionally throughout my life but now I only teach.

    The tale of when yesterday and tomorrow couldn’t be the same…

    We invite you to share in the story of Mercy Health Saint Mary's journey through discovering a new and better way to deliver our value. There isn’t a particular day this story begins; it was more a collection of moments and experiences when the process excellence team discovered that there had to be a better way. This is a story of a team developing their own homegrown process excellence consultant/Mercy Health colleague partnership that includes didactic learning, application of concepts real time, field trips to "go and see" and coaching. We are excited to share what happened and what we learned through pilot cohort.

    Our challenge was this: deliver the same value and services we had been delivering in a more effective and efficient way AND better allow for organizational learning.

    Why this challenge was:

    • Mercy Health Saint Mary's was looking for ways to broaden our reach, deliver higher value and use the same number of resources

    • We knew our current method was flawed: we didn’t have a good way to share learning and it was heavy on process excellence resources

    • We had seen pockets of success with really intense 1x1 coaching and we wondered if we could have the same success delivering differently

    What barriers did we have to overcome: collaborate regionally, how to keep it simple, how to be humble, how to just go, who to pilot with, how to learn from this and many many more!

    What did we learn: you will have to wait for our presentation-we can't give away all of the goods :)

    Heather Toppen has been learning, practicing, teaching and coaching "lean" for 20 years. Her learning began in various manufacturing industries all over the country with formal training in the Toyota Production System at the Toyota Supplier Support System under the tutelage of Japanese sensei Mr. Haijime Ohba. She has a strong background in developing and facilitating the implementation of systems designed to instill lean philosophy and principles to audiences ranging from frontline associates to senior leadership. Heather transitioned to healthcare in 2011. Her passion is in serving people by partnering with them to reach their highest potential. She is an active mother of 3 children: Lucy, Finn and Zeke.


    Sarah Kolekamp is a Senior Process Excellence Consultant with Mercy Health. She has been in her role for six years and has had the pleasure of working in a wide variety of hospital departments with senior leaders, directors, managers and frontline colleagues. Sarah's passion lies in facilitating and partnering in reducing the human struggle for Mercy Health colleagues. Outside of work, Sarah enjoys spending her time with her 3 daughters Sophia, Lena and Julia as well as running and reading.


    "Your Next Available Appointment is When?!"

    The Challenge of Improving Patient Access to Ultrasound Services

    We we're challenged with reducing the number of days patients waited for an Ultrasound appointment. Business was being lost to competitors able to better accommodate patient needs to receive results in a more timely manner. Habits around when and how the work gets done were entrenched making the prospect of change difficult to imagine. The opportunity to work together to achieve our aim was educational for all involved. We look forward to continuing this education by sharing what we learned with you on December 1st. Hope to see you there and excited to hear your thoughts on how we can improve upon future endeavors.

    Joe Augustyn has more than three decades of experience in organizational development and performance improvement. He specializes in diagnosing workplace issues, designing strategic interventions and leading and managing positive change, particularly in the face of crisis or rapid developments.

    Joe’s extensive background includes management of projects for health systems, automotive/manufacturers, retail and financial organizations.

    Focused primarily in healthcare, Joe has led multiple change management efforts with major healthcare providers including SSM Health, Indian Health Service, Genesys Regional Medical Center and, for the past 15 years, Baptist Health South Florida and Cedars-Sinai Medical Center.

    A 5S FOR DATA APPROACH TO IMPROVING INFORMATION FLOW

    This Year’s Challenge and What I Learned

    What was the Challenge Condition?

    The monthly collation of product complaint data, presenting at monthly metrics meeting for a mid-sized medical device company outside of Boston

    Flow of information was limiting factor for process time improvement

    Why was this a Challenge Condition?

    The significant time to collate and analyze the data took away time to understand the data and develop remediation plans for the impacted products.

    Too much time was spend deciding the color of the metric, not acting upon what the data should have been telling the organization.

    What barriers did you have had to overcome?

    Lack of IT support

    Limitation of standard MS office tools

    What did you learn from this?

    Newly available, affordable business intelligence tools enable a 5S for Data approach to process improvement

    HarborView LLC founder, Richard Love, has over 20 years executive management experience in the Biopharmaceutical industry.  He has served as Global Head of Quality for Stiefel Laboratories, a division of GlaxoSmithKline and has led several global and company-wide lean transformations.


    Tentative Agenda (subject to change):

    12:00 - 12:30 PM - Registration and Lunch (lunch will be provided)

    Thank you to DTE Energy for sponsoring lunch!


    12:30 - 4:00 PM - Event (presentations, thank you to our MLC volunteers, a note from our Chair... etc.)

    4:30 - 6:00 PM - Networking Reception 

    Afterwards, join us for a networking reception at Joe Kool's Bar and Grill located across the street from our event location. This networking reception is for MLC members only & limited to 50 people. We will have appetizers for you and provide one free drink of your choice! 

Past events

Friday, November 17, 2017 Bronze Prep Exam
Friday, October 27, 2017 Healthcare Kata
Friday, October 06, 2017 Lean Application
Thursday, October 05, 2017 Amway VMS Learning Event
Friday, September 22, 2017 Lean Story at Hayes Manufacturing
Wednesday, August 02, 2017 7th Annual Conference - Achieving True North: Lead-Engage-Accelerate-Now
Friday, July 21, 2017 An Inside Look at Truven Health Lean Events
Friday, July 21, 2017 Lean 103
Friday, May 19, 2017 2017 Annual Healthcare Symposium
Thursday, May 18, 2017 “Using Value Stream Mapping in Idealized Design” - Event with ASQ
Friday, May 05, 2017 Lean 102
Friday, March 24, 2017 2nd Michigan Kata Practitioner Day
Friday, March 10, 2017 Lean 101
Wednesday, March 01, 2017 Toyota Kata Course
Friday, February 17, 2017 Part 1 of 3 Part Series: Simulation at Built Systems LLC
Friday, January 27, 2017 Gemba Walk at Menlo Innovations
Friday, December 02, 2016 Year End After Event Networking Reception
Friday, December 02, 2016 Year End Event: “This Year's Challenge Condition and What I Learned”
Thursday, October 20, 2016 Joint Venture with ASQ Detroit: “ReThink” Continuous Improvement Curriculum 1 Day Training
Friday, October 14, 2016 Lean Law Journey at Orlans Group
Wednesday, August 03, 2016 6th Annual Conference - Lean 3.0: The Next Frontier
Thursday, June 16, 2016 The 1st Michigan Kata Practitioner Day
Friday, June 10, 2016 DTE Educational Learning Event
Friday, May 20, 2016 2016 Annual Healthcare Symposium: Lean and High Reliability
Friday, April 22, 2016 Grand Rapids Fire Department Gemba Walk
Friday, April 01, 2016 Speak So They Listen
Thursday, February 11, 2016 Pettibone Traverse Lift Gemba Event
Friday, December 04, 2015 Year End After Event Networking Reception
Friday, December 04, 2015 End of Year Event - Lean Journeys
Friday, October 23, 2015 Herman Miller Healthcare Lean Learning
Thursday, October 15, 2015 Joint Event with ASQ - Red Bead Experiment Redux
Tuesday, October 06, 2015 How to Assess the Maturity of your Lean Organization
Monday, October 05, 2015 The Mechanics of Lean Deployment
Wednesday, August 12, 2015 5th Annual Conference - Transforming The Future NOW
Thursday, June 18, 2015 MLC Young Professionals Group Meetup
Friday, June 12, 2015 Improvement Kata Fast Start
Friday, May 15, 2015 TPM (Total Productive Maintenance) workshop
Monday, May 04, 2015 2015 Annual Healthcare Symposium: Navigating the Whitewater of Healthcare
Friday, March 27, 2015 Value Stream Mapping
Friday, March 06, 2015 Lean Assessments
Friday, February 27, 2015 How to Stop Whack A Mole Safety Management
Friday, January 16, 2015 Tauber Institute Operations Leadership Factory at the University of Michigan
Friday, December 05, 2014 Year End After Event Networking Reception
Friday, December 05, 2014 The Herman Miller Performance System, The Story of Herman Miller's Lean Journey and Lessons Learned Along the Way and After Event Networking
Friday, November 21, 2014 Value Stream Mapping
Friday, November 07, 2014 Lean 103
Friday, October 10, 2014 2014 Annual Healthcare Symposium: Lean Strategies in Transforming Patient Care
Friday, September 26, 2014 Lean 102
Wednesday, September 24, 2014 Lean 103
Thursday, August 07, 2014 4th Annual Conference: "People: The Heart of Lean"
Wednesday, June 11, 2014 Lean 102
Friday, May 02, 2014 Improvement Kata Fast Start
Friday, April 04, 2014 The History of Deming, Quality and Synergies to Lean – With The Red Bead Experiment
Friday, March 28, 2014 Lean 101
Wednesday, March 05, 2014 GEMBA Walk at Zingerman's Mail Order
Friday, February 28, 2014 Integrated Task Assessment: A Tool to Improve Health Care Performance
Friday, January 24, 2014 From Vision to World-Class Business: Living the Principles, Using the Tools at DragonMead Brewery
Friday, December 06, 2013 End of Year Event and Networking Reception
Friday, November 15, 2013 Lean 103
Friday, October 25, 2013 The 2013 Healthcare Symposium
Friday, September 27, 2013 Lean 102
Friday, September 20, 2013 Train the Trainer featuring Amelia Brown
Thursday, August 08, 2013 3rd Annual Conference: "Lean: Past, Present & Future"
Tuesday, June 25, 2013 Lean 101
Friday, April 19, 2013 Managing for Sustainment - Creating a Lean Management System and Leader Standard Work
Friday, March 22, 2013 Change Management: What Is It and How to Do It Well!
Friday, February 08, 2013 Organizational Pit Stop: Get a Tune-Up and a Clean Windshield by Grand Rapids Fire Department
Friday, January 25, 2013 Benchmarking Visit to Spectrum Health Systems
Friday, December 07, 2012 "Creating a Sustainable Lean Culture" & Networking Event featuring Tom Shuker
Friday, November 02, 2012 Micron Manufacturing Benchmarking Event featuring Dan Vermeesch
Wednesday, October 24, 2012 Lean Operational Excellence Simulation
Friday, October 05, 2012 Health Care Summit
Friday, September 14, 2012 "Kaizen for Beginners" featuring Amy Long
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