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Upcoming events

    • Friday, April 27, 2018
    • 7:30 AM - 8:30 AM
    • Brew 108 E Front St, Traverse City, MI 49684
    • 11

    Do you love coffee (or tea)? Do you love networking, sharing lean best practices and solving lean problems together? If yes, we are rolling out a new informal program called Lean Coffee Chats! We will have 60-90 minute sessions in different locations around Michigan.

    What are the benefits?

    • Leverage our membership knowledge base
    • Focus on implementation of lean tools
    • Opportunity to network
    • Share best practices
    • Stay connected with other MLC members
    • ALL FOR FREE for members (+ you can bring a non-member guest for FREE too!)

    What a typical agenda will look like:

    • Meet and greet
    • Lean implementation topic and brainstorm - bring a topic suggestion or come ready to ask for help with a lean issue you are encountering
    • Learn about MLC and upcoming events
    • Networking

    Betsy Williams will be facilitating

    Training Services at Northwestern Michigan College

    Term expires in 2020

    Betsy works in the Training Services Division of Northwestern Michigan College as a Sales and Training Specialist, specializing in human resource management. Betsy is a former travel executive and consultant, with over 30 years of statewide operational development and management experience.

    Her current professional affiliations include:
    • Traverse City Chamber Healthcare Committee Member
    • SHRM Human Resource Specialist
    • Traverse City Area Human Resource Board Member
    • Michigan Lean Consortium Event and Annual Conference Committee Member
    • Michigan Manufacturing Technology Center Annual Conference Committee Member
    • Certified DISC Trainer

    • Friday, May 04, 2018
    • 7:00 AM - 8:30 AM
    • Panera Bread 8365 West Grand River Avenue, Brighton, MI 48116
    • 15

    Do you love coffee (or tea)? Do you love networking, sharing lean best practices and solving lean problems together? If yes, we are rolling out a new informal program called Lean Coffee Chats! We will have 60-90 minute sessions in different locations around Michigan.

    What are the benefits?

    • Leverage our membership knowledge base
    • Focus on implementation of lean tools
    • Opportunity to network
    • Share best practices
    • Stay connected with other MLC members
    • ALL FOR FREE for members (+ you can bring a non-member guest for FREE too!)

    What a typical agenda will look like:

    • Meet and greet
    • Lean implementation topic and brainstorm - bring a topic suggestion or come ready to ask for help with a lean issue you are encountering
    • Learn about MLC and upcoming events
    • Networking
    This lean coffee chat will be facilitated by Bob Peery: 

    With 25 years of manufacturing experience, I began my lean journey in 1995 while working in the automotive industry. During this time, I have held leadership roles in Operations management and Lean/Continuous improvement roles in the Automotive, Building Products, Life Sciences, and Food Service Industries. Having worked with over 100 different facilities in North America on process improvement through Kaizen and training, has provided me the opportunity to see the unique and creative ways people have applied Lean to solve their problems. Today, I find myself just as much a student of Lean as a coach.

    • Thursday, May 17, 2018
    • 5:30 PM - 7:15 PM
    • DeCarlo's Banquet & Convention Center 6015 E. Ten Mile Road (at Mound Rd.) Warren, MI 48091
    • 50


    • Friday, May 18, 2018
    • 7:45 AM - 4:00 PM
    • Henry Ford Health Systems Bloomfield 6777 W Maple Rd, West Bloomfield Township, MI 48322
    • 17

    Thank you to HFHS for sponsoring our venue! We are still looking for sponsors for breakfast and lunch. Please email Lauren if you are interested at coordinator@michiganlean.org!

    Tentative Agenda: 

    Registration with Continental Breakfast 7:45-8:30 am

    Welcome (MLC and HFHS): 8:30-8:45 am

    1st Keynote: 8:45-10:00 am (1 hour plus Q&A)

    1st Breakout sessions: 10:10-11:10 am

    Lunch and informal networking 11:10-12:10

    2nd Breakout sessions: 12:15-1:15

    3rd Breakout session 1:20-2:20

    Break: 2:20-2:35

    2nd keynote: 2:35-3:45 (1 hour plus Q&A)

    Wrap up: 3:45-4:00 

    Parking is free in the visitors lot. Please park farther away to leave close spots for patients and carpool if possible. Either park on the top of the hill in staff parking or in the last row of the visitor lot.

    Registration includes continental breakfast and lunch.

    Keynote Bios:

    Lynn M. Torossian, President and CEO of Henry Ford West Bloomfield Hospital, is a respected leader and seasoned healthcare professional with nearly 30 years of experience in multiple organizations and areas, including finance, revenue cycle, managed care, physician organizations and operations.

    At Henry Ford West Bloomfield, Torossian provides executive leadership for the 191-bed, $360 million facility. Henry Ford West Bloomfield Hospital delivers a comprehensive health care experience that includes mind, body and spirit as essential elements in the healing process. Her oversight includes strategic planning, business development, physician recruitment and hospital operations. 

    Torossian holds a bachelor's degree in business from Eastern Michigan University and is a certified public accountant.  She is board-certified in healthcare management as a Fellow of the American College of Healthcare Executives. 

    Torossian is a council member of the American Hospital Association Section for Metropolitan Hospitals. She is on the board of directors for Rose Hill Center in Holly, Michigan; and the board of the Huron Valley State Bank, as well as active in the community.

    A Milford resident, she is married with two adult children. 
    Julia Swanson, Vice President, Performance Analytics and Improvement, leads a team that is responsible for effective organizational performance measurement, review, and project execution is occurring through strategy deployment, comprehensive analytical and electronic data warehouse solutions, performance improvement techniques, and an enterprise wide project management office.  She has 23 years of experience in improving integrated health care operations with expertise in strategy deployment, measurement, organizational performance review, disciplined execution and identifying operational interdependencies in order to bridge silos and levels in organizations to increase efficiency and effectiveness and drive results.

    She was last the Administrator for Innovation and Quality at Henry Ford West Bloomfield Hospital where she was responsible for the performance of the hospital's quality oversight system including risk prevention, infection control, regulatory readiness, monitoring and measuring performance, strategic planning, and the coordination of hospital-wide innovation and improvement efforts.  In her time at the hospital, she was very proud of the accomplishments of opening a new hospital on time and on budget and achieving successful accreditation three days after opening.  Julia led the team at Henry Ford West Bloomfield Hospital to ISO Certification within one year of opening the hospital.  

    Prior to this position, Julia worked throughout Henry Ford Health System as a project manager with a focus on process improvement and new initiative implementations.  She has a Bachelors of Industrial Engineering from the University of Michigan and a Masters of Health Services Administration from the University of Michigan.

    Julia serves on the Oakland University Pawley Lean Institute Advisory Council and is a former senior examiner for the Malcolm Baldrige National Quality Award.

    Breakout Session Options: 

    Session 1

    • Lean Daily Management
    • What Practicing Improvement Kata and Coaching Kata Taught me about Humility
    • Code Stroke?

    Session 2

    • The Skinny on Lean and Human Factors Engineering It’s Not Just Another Fad
    • HFHS Continuum of Virtual Care Applications People Process Technology
    • Using a Data and your Lean Management Habits Leader Standard Work to Drive Improvement in a Clinical Setting

    Session 3

    • Lean Daily Management
    • Reducing Risk and Variation Through Patient Engagement
    • Operational Journey to High Reliability
    • Dedication Anticipation Transformation Lean Tools and Methodologies to Sustain Change

    Lean Daily Management

    Presenter - Ben Halliwill

    Senior Management Engineer

    Henry Ford West Bloomfield Hospital

    Ben Halliwill is a Senior Management Engineer at Henry Ford West Bloomfield Hospital.  Ben provides operations consulting on a per request basis to leaders at the West Bloomfield Hospital. These projects consist of business, engineering, quality improvement, and project management. During his time at Henry Ford Health System, Ben has assisted in the EPIC go-live(s) at multiple business units and has led multi-disciplinary process improvement initiatives at both the organizational and unit levels. Ben is trained in LEAN, Six Sigma, and PMP methodologies and holds a certificate in IT Service Management. Ben holds a BA in Health Administration from Central Michigan University.

    Co-Presenter - Abby Dalton

    Management Engineer

    Henry Ford West Bloomfield Hospital

    Abby Dalton is a Management Engineer at Henry Ford West Bloomfield Hospital, where she works with the leaders across the health system on process improvement projects. In the past year Abby has co-lead the Lean Daily Management program implementation with Ben Halliwill to over 30 departments across West Bloomfield Hospital. In 2017, Abby and Ben were awarded the Quality Expo Award in the category of ‘Efficient’ through Henry Ford Health System. Abby has her Masters in Social Work from the University of Michigan and her Bachelor of Arts in Social Work from Hope College.


    Lean Daily Management (LDM) is a project that engages frontline staff in a daily process of collecting data on key metrics identified by each department to conduct continuous improvement projects to become a highly reliable organization. The aim of this project at West Bloomfield Hospital is to engage every frontline staff member in the hospital in improving operational and quality metrics in their department through daily huddles as a department and weekly gemba walks with Executive Leadership to eliminate barriers. LDM is ‘live’ throughout the ED, CDU, all inpatient units, OR, and Radiology. Through daily tracking, frontline staff drive quality metrics through identifying gaps in their daily processes, addressing these gaps in patient care in real-time, and developing tests of change to eliminate these gaps to provide efficient and effective care to every patient every time.

    The presentation will include a PPT and "GEMBA" walk to highlight real time examples for what is being worked on in the hospital. This will be an interactive session where they can ask questions regarding design, implementation, and the process.

    Targeted Audience – Intermediate - Understanding of basic lean tools (metrics overview, run chart, pareto chart). Building a system to engage front line staff to drive performance improvement.  

    Participant Level – 40% lecture/overview. 60% interactive audience participation through group discussion and GEMBA walks.

    What Practicing Improvement Kata and Coaching Kata Taught me about Humility

    Presenter – Dorsey Sherman
    Senior Process Excellence Consultant

    Mercy Health

    Dorsey Sherman is healthcare professional with over 12 years of experience in operations and continuous improvement. For the last six years, she has been working at Mercy Health Muskegon as a Senior Process Excellence Consultant. Dorsey has a B.A. in Economics from Michigan State University and a MHSA from the University of Michigan School of Public Health. Most recently, she has been working with the Perioperative, Case Management and Labor & Delivery Departments using the Improvement Kata and Coaching Kata methods to improve patient satisfaction, lower infection rates and improve communication across the continuum of care.


    In May of 2016, after attending a three-day training, I began practicing Toyota Kata. I fell in love with the routine and dove deep into the technical aspects, trying to understand the kata for process analysis, how to write a challenge the right way and how to experiment correctly.

    Despite an intellectual understanding that learning happens in the ‘zone of uncertainty,’ I was actively seeking the zone of certainty.  I wanted to create the perfect storyboard. As I went into a coaching role, I applied the same approach, how do I teach the IK method so that learners got their story boards just right and achieved results? When I transitioned to second coach, I often watched the coach practicing and afterwards told them what they could do differently. How they need to turn their statements into questions. How they could be more effective as a coach by listening more than talking. Yet I wasn't listening either.

    I just returned from KataCon4 in Atlanta and again, I went seeking answers, but came home with more questions. There is no one right way, and by telling leaders and coaches how they needed to do practice Toyota Kata differently, I was striving for the right answer instead of thinking about the skill level of the person I was coaching and what experiment I could do to try and increase it. While humility is a key tenet of lean leadership, I realized for the first time how my need to do it right is the opposite of humility.

    Targeted Audience – Intermediate - Some understanding of lean principles will be helpful to have as a foundation. Also, someone who has practiced continuous improvement and been able to reflect on how it can be done more effectively.

    Learning objectives: personal reflection on how you are representing the philosophy of Lean leadership.

    Learning activities: Group discussion. What does a humble leader look like? What are the behaviors you would expect to see? What does skill development look like in your organization and how does lack of humility become an obstacle to developing the skills of those around us?

    Participant Level – Group discussion 30% (20 minutes)

    Code Stroke

    Presenter - Greg Boos

    Principle Management Engineer (Contingent)

    Henry Ford Health System

    Greg has 30 years of healthcare experience in IT and PI. He is a Six Sigma Black Belt with additional training and experience in Lean. He has spent the last 14 years in promoting Lean, teaching Lean principles and conducting team events.


    No one likes to hear the words Code Stroke, but when you do, you know it is serious and warrants immediate attention. Our team has been instrumental in improving all of the processes involved when a Code Stroke is called to improve the outcome and quality of life of the patient. Our multi-disciplinary team used a variety of Lean principles to not only meet national standards for Code Stroke patients but to surpass them and get awarded Gold Status from the American Heart Association. The objective of this talk is to share our journey and struggles by showing all of the techniques we used to achieve our sustained results.

    Targeted Audience - Beginner (swim lane mapping, visual signaling, error proofing), Intermediate (value stream mapping), and Advanced (A3 reporting, sustainability)

    Participant Level - Interactive session for group discussion (15-20%)

    The Skinny on Lean and Human Factors Engineering - It’s Not Just Another Fad

    Presenter - Patrice Tims

    Director, Quality, Regulatory Affairs, and Clinical Excellence

    McLaren Healthcare, Karmanos Cancer Institute

    Graduate of Michigan State University, College of Nursing; Masters of Science Administration, concentration in Healthcare. Thirty plus years healthcare experience including clinical specialties in oncology and operating room. Twenty plus years experience in quality and safety. Certified Patient Safety Officer and Certified Professional in Patient Safety.

    Co-Presenter - Vera Szram-Senyk

    Quality Improvement Specialist

    McLaren Healthcare, Karmanos Cancer Institute

    Graduate of University of Alberta, Bachelor of Science Occupational Therapy; Masters of Science Administration, concentration in Healthcare. Lean Healthcare certification, University of Michigan. Thirty plus years healthcare experience in various settings across the continuum. Applied lean principles to successfully reduce patient wait times for therapy, increase volumes, increase revenue and reduce expenses.


    • Prevention of Error, Designing for Safety - Human Factors Violations and Engineering to Prevent Harm.
    • Understand Human Factors Engineering and its application in healthcare through everyday examples and healthcare case study presentations. By combining human factors engineering and lean principles organizations can reduce harm and create a safer environment for patient, employees and visitors.
    • Through use of short videos, gain insight in regards to situational awareness and change blindness.
    • Identify error reduction strategies through the use of examples and application of lean principles

    Targeted Audience – Beginner

    Participant Level – 30% - learners will engage in video exercises as well as group exercises and discussion

    HFHS Continuum of Virtual Care Applications – People, Process, Technology

    Presenter - Courtney Stevens

    Director, Virtual Care

    Henry Ford Health System

    Courtney Stevens, the Director of Virtual Care for Henry Ford Health System, develops the strategy and standards for telehealth expansion throughout Henry Ford Health System’s continuum of care. She started at HFHS over 10 years ago in Process Improvement as a management engineer, where she has applied her industrial engineering and project management skills to various projects to aid in health system integration and alignment.  Courtney was integral in the development and deployment of various system-wide (over 24,000 team members) trainings, as well as a standard system approach to leadership rounding. Courtney has a Bachelor of Science in Industrial Engineering from Western Michigan University and Masters of Science in Engineering Management from Wayne State University.


    The future of healthcare includes bigger changes ahead, this includes a shift towards value-based care and redesigning the way we think about how care is delivered.  Virtual care or telehealth has become an effective strategy to foster service innovation.  Henry Ford Health System (HFHS) has developed standards and operating procedures to make implementation of virtual care programs seamless for stakeholders.  By completing various virtual pilot programs, including both primary care and specialty virtual encounters, HFHS has been able to increase volume and participating specialties with positive patient and provider results. 

    In the beginning stages, HFHS worked with early clinical adopters to develop care redesign opportunities, standards and streamline implementation.  Our strategy included an in-depth needs assessment and standardization across the health system and medical group.  Some operational and process components include a virtual care organizational structure as well as standard project work plan, intake request application, equipment kit, EMR build criteria, metrics, and review process.

    As HFHS virtual care program matured, the deployment and adoption of virtual care has fostered over 40% growth year over year in both synchronous virtual video visits/consults and asynchronous/store-and-forward encounters.  Through project management insights and successful pilot experiences, the team was able to use lessons learned and PDCA (Plan, Do, Check, Act) methodology to fine tune the virtual care implementation and structure to support adoption and scalability in program deployment.  In addition, opportunities for improvement and key factors to HFHS success will be shared. 

    Targeted Audience - Intermediate - This presentation will share examples of successfully applying LEAN fundamentals and tactics in the introduction and application of virtual care/telemedicine within a healthcare organization.

    Participant Level - 15% - Group discussion and interaction

    Using a Data and your Lean Management Habits (Leader Standard Work) to Drive Improvement in a Clinical Setting

    Presenter - Terry Donahue Cousins, MT (ASCP)

    Manager, Continuous Improvement

    Munson Healthcare

    Terry Donahue Cousins believes that she has one of the best jobs in Healthcare. Terry is the Manager of Continuous Improvement at Munson Medical Center, a 391-bed nonprofit hospital serving as Northern Michigan's regional referral center and the largest of the 9 hospitals in the Munson Healthcare System in Traverse City, MI. Keeping patients at the center of the work they do, and following the guiding principles of safety and quality, she and her teammates work collaboratively with the healthcare team to improve the care that they deliver or the products or services they provide. Terry has worked in healthcare since Reagan was president - those of you who are old enough can do the math. She graduated from Michigan State University and started her career as a Registered Medical Technologist before switching to performance improvement work.  Terry has a Certificate of Mastery in Process Redesign and completed the Lean Healthcare Certificate Program with the University of Michigan College of Engineering Center for Professional Development. Terry appreciates being surrounded by people who want to make things just a little better every day.


    This presentation is a case study depicting a Service Line Director and her use of a Lean Management System, especially Leader Standard Work, and data in order to drive improvement throughout the Service Line. By applying Leader Standard Work this leader was able to improve the value delivered to the customer. For her, Leader Standard Work is a combination of daily/weekly communication, rounding, huddles, knowledge sharing, and visual management that allows a leader to:

    • align and support the work of the organization
    • develop direct reports
    • support problem solving

    This case study walks through the data that she uses to inform leader standard work and additionally to drive the team's improvement efforts.

    Learning Objectives:

    • Participants will understand the benefits of Leader Standard Work (LSW) in support of Lean culture and see an example of a LSW tool
    • Participants will see a data analytic tool and examples of data stratification for problem solving
    • Participants will apply critical thinking to design inquiry questions for problem solving

    These objectives will be met through facilitated discussion and using Lean Management System tools.

    Targeted Audience - Intermediate - This presentation would also be good for those that have already embarked on a lean journey and would like to understand more about the power of driving and sustaining improvement through the use of data and a Lean Management System

    Participant Level - Approximately 40% - 45% of the session will be audience participation:

    ~ 5 minutes of small group data review and large group data analysis (presenter will use the analytic tool)

    ~ 20 minutes of small group work - applying Lean Management System tools to the case study scenario

    (i.e.- creating questions for a daily huddle, status sheet exchange, or visual management for a huddle board)

    Reducing Risk and Variation Through Patient Engagement

    Presenter - Max Quero

    Senior Improvement Specialist

    Spectrum Health

    Max graduated Magna Cum Laude with a degree in Industrial Engineering from Kettering University. He obtained his MBA from Grand Valley State University in 2007, has a Lean Manufacturing Certificate from the University of Michigan and a Supply Chain Certificate from Michigan State University. As a Lean practitioner, Max has served as an Operations Engineer, Quality Manager, Operations Manager and Materials Manager. After 17 years of a successful career in manufacturing Max decided to pursue his passion of utilizing Lean Principles to improve the lives of the people of his community, thus transitioning to Health Care.

    Co-Presenter - Michele VanPatten

    Lead Improvement Specialist

    Spectrum Health

    Michele is a Lead Improvement Specialist in the Process Improvement Division of Spectrum Health in Grand Rapids, MI.  As a registered nurse, she earned her Master’s degree in Nursing (MSN), and is certified as a Professional in Health Care Quality (CPHQ). As a Lean Practitioner for the past six five years, Michele has been involved in projects in Referral Management, Chronic Disease Management, Access, Pediatric & Adult Ambulatory Specialties, and Primary Health, and Addiction Medicine: Opioids.


    Using Kata principles to improve Hypertension in Primary Care

    - Percentage of patients with controlled Hypertension was at 68% with 90th percentile across the nation is 75.34%.

    - Teams were formed in 10 Primary Care offices to begin analyzing processes and workflows and identifying root causes.

    - Education and engagement were the first barriers: Teams were educated and coached in the following topics:

    • Waste identification.
    • Problem solving skills (Affintizing, 5-Y's, root cause analysis, A3 thinking).
    • Visual management.
    • Continuous improvement cycle.
    • Encounter by encounter tracking.
    •  Pareto Analysis.

    - Introduction of visual management boards.

    - Second Blood Pressure re-check was identified as the leading metric to drive the desired outcomes.

    - Implementation of real time tracking.

    - Visual indicators were created by the teams as reminders to re-check blood pressures.

    - Improvement efforts yielded an increase in the percentage of BP re-checks from 26% to 96% which resulted in an improvement in total patients with controlled blood pressure from 58% to 77.34%.

    Targeted Audience - Lean (process improvement) practitioners, health care leaders, healthcare staff. Learning Objectives: foundational team building, team engagement, barrier busting through problem solving (PDCA) coaching, yokoten.

    Participant Level – 25% - 50%

    Operational Journey to High Reliability

    Presenter - Sandra Smith

    Manager, Performance Improvement

    Henry Ford Health System

    A senior leader with 20+ years of experience leading enterprise projects with a focus on improving the value of healthcare through improved outcomes delivered at a lower cost.  Lean and Six Sigma certified through automotive and health-care consulting firms, Sandra is a strategic initiative leader comfortable working in dynamic situations dealing with large amounts of data and information to build a clear case for change.

    With broad experience in stakeholder engagement, change management and scalable implementation Sandra has a keen interest in building enterprise project management infrastructure to deliver key projects with clearly defined value.

    Co-Presenter - Josh Letourneau

    Senior Management Engineer

    Henry Ford Health System

    Josh is a certified Six Sigma Black Belt with a clear passion for healthcare improvement.  With recent experience in revenue cycle administration performance improvement, Josh is a champion for accelerating the directionally correct approach to improvement across healthcare organizations.


    In highly reliable healthcare organizations standardization is necessary but not sufficient for achieving resilient and reliable outcomes, whether they be administrative, clinical or a combination of both.  Over the course of this highly interactive presentation, participants will hear about one healthcare utilization management’s team journey to a more highly reliable team through a culture changing combination of work re-design, standardized work instruction development and deployment, and outcome sustainability through visible and actionable operational dashboards.  Outcomes achieved included a 35-40% improvement on claim denial productivity for staff.

    Targeted Audience – Beginner - Standardized work instructions are a basic and accessible knowledge/skill-set to learn. Intermediate - Operational dashboard development through power pivots or powerview are more advanced options using a storyboarding process that integrates voice of the customer feedback.

    Participant Level – 75% - Standardized work instruction development; interactive operational dashboard storyboarding process

    Dedication Anticipation Transformation Lean Tools and Methodologies to Sustain Change

    Presenter - Raechel Anne Rowland RN, BSN, CLSSGB, CLSSBB, CPHQ

    Lean Practitioner

    Ascension Borgess Health

    Raechel Rowland is a Lean Practitioner affiliated with Ascension Borgess Health. Rowland has 30 years of experience in clinical nursing with expertise in a variety of roles including Performance Excellence, Obstetrics, Regulatory, Quality, Medical Staffing, and Clinical Informatics.  Rowland has a passion for quality, patient safety / experience, employee engagement, and cultural transformation. She is known for her commitment to continuous process improvement. Rowland is pursuing her MSN with Aspen University. She recently became a certified Lean Six Sigma Black Belt through Villanova University and Certified Professional in Healthcare Quality through the National Association of Healthcare Quality. Rowland is pursuing Certified Professional in Patient Safety. She is a Team STEPPS Master Trainer and a Certified American Red Cross Nurse. 

    We will discuss how utilizing Lean Six Sigma methodologies will enhance the experience for health care associates and patients directly leading to improved quality and safety outcomes.  The learner will gain an overview of cultural transformation, customer focus being key to continuous improvement, eliminating non-value added activity returns the gift of time and resources, and guided instruction on developing A3 diagrams, run/ pareto charts, fishbone diagrams, and process flow maps. Additional resources including accessing free templates will be provided. The session will be a compilation of lecture, open-discussion, break-out activities, and short video(s) to assist all learning styles in the synthesis of the course content.

    Learning objectives:
    1) Gain an understanding of cultural transformation born through customer focused care.
    2) Identify non-value added activity and resource alignment strategies.
    3) Develop basic skills in data collection and display to facilitate enterprise alignment

    Targeted Audience – Beginner - This session will be a basic introduction to the application of lean methodologies. Intermediate - This session will be a review of the application of lean methodologies.

    Participant Level – 25% of the session will involve audience participation through group discussion and hands-on exercise(s).

    Refund Policy

    • Friday, May 25, 2018
    • 10:00 AM - 2:00 PM
    • 7601 E Allen Road, Fenton, MI 48430
    • 3

    You'll learn: 

    • Safety and Lean at the horse farm & why it is crucial
    • 8 Wastes/3 Value Questions, how we apply them and what the results have been
    • Lean model of training, very prescriptively specific, then a little more latitude, then a lot of freedom to explore (we call it "drive in the tracks" at the farm)
    • CI's and their impact over time, both financial and quality of life for the horses, both capital projects and process changes
    • Visual management and 5S-ing (ties into CI's)
    • SOPs in the real world
    • Start where you are and do what you can, attendees will see some of our gaps
    • We will also touch on Leadership lessons from the horses and tie that into Lean Leadership
    • Error proofing 

    Light refreshments will be served. Coffee (Keurig) and tea are available as well as bottled water. 

    Wear shoes good for walking in potentially slightly muddy conditions, and jeans or other clothes that you don't mind getting dirty. Dress for the weather since weather permitting we will be doing a walking tour of key areas of the farm relevant to the topic and to the attendees' interests.

    Allergies to hay, mold, horses or cats should take appropriate precautions. 

    • Friday, June 15, 2018
    • 12:00 PM - 4:00 PM
    • 715 W Ellsworth Rd Ann Arbor, MI 48108
    • 30

    Program Title / Synopsis: In this 4-hour session, we will show how Kanban is used in the classic style - with cards for production orders and for inventory withdrawal. We will show out how to calculate inventory levels and the number of Kanban necessary for different types of products. We will do all of this at the Leon Speakers factory in Ann Arbor, where we have recently been deploying our own Kanban system. The session will be hands-on and requires no previous knowledge of Kanban, inventory, or Lean practices.

    Program Learner/Participant Objectives: See how Kanban can be applied in a low-volume, high-mix manufacturing environment using minimal investment. Calculate inventory reorder points and quantities then apply these to setting Kanban quantities. Discuss the benefits and challenges of implementing Kanban systems.

    Targeted Audience: Anyone with an interest in using Kanban to help manage production schedules and inventory levels.

    Matt Potoff is the Director of Operations at Leon Speakers. He brings extensive experience in the field of Lean operations to the team at Leon. He started his career as an engineer with ExxonMobil in 1996. After attending graduate school, he joined the team at Leon in 2009 as an independent consultant while also teaching Industrial Engineering at the University of Michigan. Matt was recruited to the University of Michigan full-time in 2011 to develop and teach professional development classes on Lean Leadership through the Tauber Institute for Global Operations. He has worked on projects with a wide variety of companies including Boeing, Ford, BorgWarner, ConAgra, General Mills, IDEX, and Raytheon.

    Matt returned to Leon in 2016 to take the role of Director of Operations. His goal is to help Leon become the exemplar of manufacturing in a high-mix, custom environment. He is constantly striving to improve the capabilities of the Leon production team, allowing them to provide the highest quality products to its customers in the shortest amount of time.

    Matt holds a Bachelor of Science degree in Mechanical Engineering and a Bachelor of Arts degree in Economics from Rice University, a Master of Science degree in Mechanical Engineering from the University of Michigan, and a Doctorate in Business Administration from the Ross School of Business.

    • Friday, June 22, 2018
    • 3 sessions
    • 7432 Parson's Drive Dimondale, MI 48821 State Secondary Complex
    • 59

    A tour of the State of Michigan Secondary Complex Energy Center with a Q & A session afterword. 


    Scott Davis has more than 20 years of experience in construction and facility maintenance and operations and is Building Operator Certified. He has worked for the State of Michigan Building Operations Division since 2002. Currently, he is the Facilities Supervisor over six facilities at the State Secondary Complex, including the Energy Center which generates chilled water, electricity and steam and distributes these along with domestic water to the entire complex of 13 facilities totaling 2.5 million square feet. Scott oversees a team of skilled trades, half of whom take the raw materials and produce the usable energy that is distributed to the facilities while the other half focus on maintaining safe and efficient environments, ensuring a high level of customer service to tenants.

    Heath Miller is the Building Trades Supervisor over the Energy Center and tunnel distribution systems covering more than two miles at the State of Michigan secondary Complex. Heath worked in the private sector for several years and joined the Building Operations Division in 2011. He maintains a mechanical license, a refrigeration license and a Building Operator Certification and has over 15 years of experience in the HVAC field. He leads innovative programs and has a skilled crew of mechanics, power plant operators, and one electrician to guarantee the complex’s on-site energy generation is flexible and functioning at peak efficiency, mitigating our operating costs and maximizing returns.

    Energy Center: 

    Visitor and ADA accessible parking is available at the northwest building entrance.

    • Wednesday, August 08, 2018
    • 10:00 AM
    • Friday, August 10, 2018
    • 4:45 PM
    • Hagerty Center at Northwestern Michigan College 715 E Front St, Traverse City, MI 49686
    • 190

    Coming Soon...

    We are building a brand new registration and event experience!!

    More to come!

Past events

Thursday, April 19, 2018 Lean Coffee Chat Troy
Thursday, April 19, 2018 Lean Do It Yourself (DIY) Toolkit Training
Tuesday, April 17, 2018 Coaching Kata for Continuous Improvement
Thursday, April 12, 2018 Webinar on Decision Bias
Friday, March 23, 2018 Webinar with IBM Watson Health
Friday, March 23, 2018 Lean Coffee Chat Brighton
Wednesday, March 21, 2018 City of Grand Rapids Presents A3 & Lean for Management
Friday, March 16, 2018 Lean Sustainability Focus Tour at Bell's Brewery
Thursday, March 08, 2018 Lean Coffee Chat Grand Rapids
Friday, March 02, 2018 Lean Coffee Chat Oakland University
Friday, February 23, 2018 Lean Coffee Chat Burton
Tuesday, February 20, 2018 Change Leadership Event at DTE Energy
Friday, February 16, 2018 Lean Coffee Chat Southfield
Friday, February 16, 2018 Lean Coffee Chat Brighton
Friday, January 19, 2018 Lean Coffee Chat Brighton
Wednesday, January 17, 2018 Lean Coffee Chat Ann Arbor
Tuesday, January 16, 2018 Coaching Kata for Continuous Improvement
Wednesday, January 10, 2018 Lean Into the New Year - A 12 month Plan Webinar with Kathy Malone
Friday, December 01, 2017 Year End Event & Networking Reception
Friday, November 17, 2017 Bronze Prep Exam
Friday, October 27, 2017 Healthcare Kata
Friday, October 06, 2017 Lean Application
Thursday, October 05, 2017 Amway VMS Learning Event
Friday, September 22, 2017 Lean Story at Hayes Manufacturing
Wednesday, August 02, 2017 7th Annual Conference - Achieving True North: Lead-Engage-Accelerate-Now
Friday, July 21, 2017 An Inside Look at Truven Health Lean Events
Friday, July 21, 2017 Lean 103
Friday, May 19, 2017 2017 Annual Healthcare Symposium
Thursday, May 18, 2017 “Using Value Stream Mapping in Idealized Design” - Event with ASQ
Friday, May 05, 2017 Lean 102
Friday, March 24, 2017 2nd Michigan Kata Practitioner Day
Friday, March 10, 2017 Lean 101
Wednesday, March 01, 2017 Toyota Kata Course
Friday, February 17, 2017 Part 1 of 3 Part Series: Simulation at Built Systems LLC
Friday, January 27, 2017 Gemba Walk at Menlo Innovations
Friday, December 02, 2016 Year End After Event Networking Reception
Friday, December 02, 2016 Year End Event: “This Year's Challenge Condition and What I Learned”
Thursday, October 20, 2016 Joint Venture with ASQ Detroit: “ReThink” Continuous Improvement Curriculum 1 Day Training
Friday, October 14, 2016 Lean Law Journey at Orlans Group
Wednesday, August 03, 2016 6th Annual Conference - Lean 3.0: The Next Frontier
Thursday, June 16, 2016 The 1st Michigan Kata Practitioner Day
Friday, June 10, 2016 DTE Educational Learning Event
Friday, May 20, 2016 2016 Annual Healthcare Symposium: Lean and High Reliability
Friday, April 22, 2016 Grand Rapids Fire Department Gemba Walk
Friday, April 01, 2016 Speak So They Listen
Thursday, February 11, 2016 Pettibone Traverse Lift Gemba Event
Friday, December 04, 2015 Year End After Event Networking Reception
Friday, December 04, 2015 End of Year Event - Lean Journeys
Friday, October 23, 2015 Herman Miller Healthcare Lean Learning
Thursday, October 15, 2015 Joint Event with ASQ - Red Bead Experiment Redux
Tuesday, October 06, 2015 How to Assess the Maturity of your Lean Organization
Monday, October 05, 2015 The Mechanics of Lean Deployment
Wednesday, August 12, 2015 5th Annual Conference - Transforming The Future NOW
Thursday, June 18, 2015 MLC Young Professionals Group Meetup
Friday, June 12, 2015 Improvement Kata Fast Start
Friday, May 15, 2015 TPM (Total Productive Maintenance) workshop
Monday, May 04, 2015 2015 Annual Healthcare Symposium: Navigating the Whitewater of Healthcare
Friday, March 27, 2015 Value Stream Mapping
Friday, March 06, 2015 Lean Assessments
Friday, February 27, 2015 How to Stop Whack A Mole Safety Management
Friday, January 16, 2015 Tauber Institute Operations Leadership Factory at the University of Michigan
Friday, December 05, 2014 Year End After Event Networking Reception
Friday, December 05, 2014 The Herman Miller Performance System, The Story of Herman Miller's Lean Journey and Lessons Learned Along the Way and After Event Networking
Friday, November 21, 2014 Value Stream Mapping
Friday, November 07, 2014 Lean 103
Friday, October 10, 2014 2014 Annual Healthcare Symposium: Lean Strategies in Transforming Patient Care
Friday, September 26, 2014 Lean 102
Wednesday, September 24, 2014 Lean 103
Thursday, August 07, 2014 4th Annual Conference: "People: The Heart of Lean"
Wednesday, June 11, 2014 Lean 102
Friday, May 02, 2014 Improvement Kata Fast Start
Friday, April 04, 2014 The History of Deming, Quality and Synergies to Lean – With The Red Bead Experiment
Friday, March 28, 2014 Lean 101
Wednesday, March 05, 2014 GEMBA Walk at Zingerman's Mail Order
Friday, February 28, 2014 Integrated Task Assessment: A Tool to Improve Health Care Performance
Friday, January 24, 2014 From Vision to World-Class Business: Living the Principles, Using the Tools at DragonMead Brewery
Friday, December 06, 2013 End of Year Event and Networking Reception
Friday, November 15, 2013 Lean 103
Friday, October 25, 2013 The 2013 Healthcare Symposium
Friday, September 27, 2013 Lean 102
Friday, September 20, 2013 Train the Trainer featuring Amelia Brown
Thursday, August 08, 2013 3rd Annual Conference: "Lean: Past, Present & Future"
Tuesday, June 25, 2013 Lean 101
Friday, April 19, 2013 Managing for Sustainment - Creating a Lean Management System and Leader Standard Work
Friday, March 22, 2013 Change Management: What Is It and How to Do It Well!
Friday, February 08, 2013 Organizational Pit Stop: Get a Tune-Up and a Clean Windshield by Grand Rapids Fire Department
Friday, January 25, 2013 Benchmarking Visit to Spectrum Health Systems
Friday, December 07, 2012 "Creating a Sustainable Lean Culture" & Networking Event featuring Tom Shuker
Friday, November 02, 2012 Micron Manufacturing Benchmarking Event featuring Dan Vermeesch
Wednesday, October 24, 2012 Lean Operational Excellence Simulation
Friday, October 05, 2012 Health Care Summit
Friday, September 14, 2012 "Kaizen for Beginners" featuring Amy Long
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