MLC Blog

MLC Community,

This past year has been a very challenging one for all of us, where many of us have personally been impacted in one form another because of the COVID-19 pandemic. Within the MLC family, we have seen many members lose jobs, forced to work extended hours and/or take unpaid furloughs. And in the membership, unfortunately, we have lost loved ones in our families and in our communities due to the virus. 

As we near the end of this year we would like to share some meaningful reflection of the recent activities and thinking within the MLC. We have modified much of what we do regarding our events and networking sessions by going completely virtual, and will continue to evaluate our service offerings as business conditions dictate. We have partnered with several people from various organizations such as Dennis Sergent of Sergent Results Group and the MMTC of Northern Lower Michigan, as recent examples. These relationships, in addition to our newly formed Resource Network will lead us through a series of Single Point learning topics, learning themes that we feel confident, will move us through 2021 and beyond. 

Before I discuss the current state of the organization, I wanted to send sincere gratitude and thanks to our strong MLC Community--

• Thank you to our dedicated members for sticking with us through this time; you are our life-blood given that membership has accounted for a significant amount of our income these last few months. 
  
• Thank you to our volunteers that have been organizing, planning, and supporting our day-to-day efforts to offer great services and provide ever-increasing value for our members. A special thanks to Dave Kippen, our volunteer Events Team Coordinator, as well as all of our event team volunteers. We could not host as many MLC Events without you. Also, another huge thanks to volunteer Tony DeCaria who has been a strong voice working with Vanita DeJesus and our Membership Team over the past several months. Without you and your creativity we would not have been able to navigate these challenging waters. 
  
• Thank you to our outgoing and new MLC Board Members who have challenged our current condition and are working to create a strong vision with some challenging themes for the next year. Your work is greatly appreciated. In addition, I want to take a moment to welcome our new Board members, Katie Labedz, Becky Andree, Lauren Wisniewski and Josh Foster, who will provide a strong diversity of thought, complimenting the work and efforts of our already talented Board of Directors. 
  
• Additionally, our contract staff comprised of our President - Al Woodliff; General Coordinator - Laura Bankowski; and Finance/Website/Social Media Coordinator - Andi Barajas, in conjunction with Richard Love, our Board Treasurer, all have gracefully sacrificed hours to limit our expenses and manage the internal workings of the organization - you truly are our glue that keeps the MLC clicking on all cylinders! Being a near 100% volunteer organization and sustaining for 10 years+ is a testament to all of you and your personal dedication! 
  
• And lastly, I want to thank both Ruth Archer, who has recently departed our board for her valuable and significant contributions over the years, and our Secretary, Anne Cram for her time, significant commitment and dedication to the MLC over the last year, as she has decided to leave the MLC at the end of this year. She has provided structure, organization and most of all significant ideas for us to act on as a Board over the last few months. Their collective presence and contributions will be surely missed! The opportunity within the MLC is not unlike what many organizations faced; we struggled putting our strategy to action, and with the recent pandemic, we experienced financial challenges, significant strain on the organization and our overall effectiveness, so as we move into 2021, we will be looking to leverage our membership in new ways, leveraging the talents that exist within the vast network across Michigan. So stay tuned, as we progress throughout the year to see how you can get involved more directly! 
  

If you have any questions, concerns or desires please feel free to reach out to Mike Wiersma, myself or other members of the board. We sincerely need your hearts and minds to support our strategy, so please reach out to us to share your ideas, your time and other valuable contributions to make the MLC and Michigan as a whole, a stronger and more agile community of Lean thinkers.

We look forward to hearing from you! 

Thank you, Stay Safe, Healthy, and Happy Holidays to you and yours! 

Tony and Mike

Chair & Vice Chair of MLC BOD

2020 brought unexpected challenges for everyone this year. At the State of Michigan our office — The Office of Continuous Improvement (OCI) was quick to pivot our skills and lend a hand to many aspects of the COVID Response. One of the “asks” this summer was to assist the Department of Labor and Economic Opportunity with preparing to scale up the Workshare division to meet new customer needs. 

For those unfamiliar with what workshare is and why they would need to prepare for increased services:

Michigan’s Work Share Program allows employers to restart their business and bring employees back from unemployment. Employers can bring employees back with reduced hours - while employees collect partial unemployment benefits to make up a portion of the lost wages. Employers can also retain their current workforce and are given the flexibility to choose which of their employees are part of a Work Share plan.

One of our service lines we developed, and have really seen a demand in lately, is Capacity Planning. This methodology used by our office relies on basic Lean principles and activities to assist work areas in identifying staffing needs for the current or anticipated volume of work (scaling up or down). 

In this case, the workshare division anticipated they would need to scale up substantially to effectively meet demand this year. Our methodology included analyzing the current volume of work through process mapping and using Program Evaluation Review Technique (PERT) to identify the Expected Time of tasks in the current process. 

Expected Cost Time is found through the following PERT Calculation:

Optimistic Time (O): The minimum possible time required to accomplish a task, assuming everything proceeds better than is normally expected 

Most Likely Time (M): The estimate of time required to accomplish a task, assuming everything proceeds as normal. 

Pessimistic Time (P): The maximum possible time required to accomplish a task, assuming everything goes wrong (but excluding major catastrophes). 

Expected Time (TE): The best estimate of the time required to accomplish a task (the implication being that the expected time is the average time the task would require if the task were repeated on a number of occasions over an extended period of time). 

Do you belong to a community of practice (CoP)? You may, and not even know it! A community of practice is a group of people informally bound by shared expertise and a passion for a joint enterprise.* At the MLC, we’re constantly developing CoPs for people who are involved in Lean, quality, and continuous improvement efforts in healthcare, legal, manufacturing, academia, non-profits, human resources, government, and utilities, and we’re open to your ideas for new CoPs. We’ve made it easy by developing standard work and sharing best practices across communities.

At the core of the work we do, we leverage our knowledge of continuous improvement using Lean principles for the benefit of our organizations. Belonging to a CoP can be an important part of your personal Lean “knowledge management” system. Whatever your position is, you can benefit from the knowledge and networking you’ll get from participating in a community of practice. As a result of my engagement with colleagues at other organizations, I’ve had new opportunities, sounding boards for problems I encounter, and friends who support me. Through my communities of practice, I’ve learned about resources I wouldn’t have found on my own and had helping hands keep me from stumbling into pitfalls I didn’t know about. Sometimes, it’s only my friends in my CoP who can celebrate a success with me, because others don’t always understand how hard something was to do!

There aren’t any rules about how a CoP should function. As a group, you can meet at a cadence that works for you. Your group can decide if you want to pursue projects, provide training to members, share stories, collaborate, and/or celebrate success. In the MLC, our CoPs develop a charter that guides the activities of the group, but this is a living, breathing document. The group can choose to modify it at any time.

Let us know if you want to join an existing community of practice, or start a new one! We’ll connect you.
*Communities of Practice, 1999, Wenger & Snyder, Harvard Business Review

Ruth Archer
MLC Board of Directors
Technology & Social Media Liaison
www.michiganlean.org

Learn more about the MLC's Communities of Practice!

DeWitt High School students in Jeff Croley's Creative Leadership: Opportunities for Social Innovation class learned how to create a process map for a 5 Why Root Cause Analysis. Chuck Wynn, a Specialist for Operations Excellence at Emergent BioSolutions was a guest instructor for the day of April 1, 2019. Chuck is well versed in Lean management, overseeing quality in the manufacturing division of Emergent BioSolutions (a Lansing area based biotechnology company). 

Photo: DeWitt Students Presenting on Bullying Going Unaddressed in Schools

As the result of a Kaizen Blitz activity from last year, Chuck learned of the work of the Creative Leadership class - thanks in no small part to the Michigan Lean Consortium email newsletter! After several communications and a meeting, we decided to collaborate together to teach a problem solving method to Jeff's students. It has long been a goal of mine as a MLC member to expose high school students to ideas of Lean Management. What better way than to have a professional such as Chuck work directly with students to provide a basic overview of some Lean concepts? 

The day of Chuck's presentation went exceedingly well! After a 12 minute presentation (Chuck had a student time him: how appropriate), that detailed the fundamentals of a process map to help identify the order and relationship between variables of a problem (along with the highly relevant example of the Flint Water Crisis). Students were instructed to identify a process that either currently is producing positive or negative results. The goal of a process map is for students to develop disciplined system thinking to find solutions to problems or maintain a successful status quo.

Photo: DeWitt Students using Lean Tools to explore the problem of Bullying Going Unaddressed in Schools

Here are the steps students were required to follow:

Instructions:

1. Pick an event (a problem; a result that was not expected; or something that went very well that you’d like to repeat.
   
2. Create a high-level “5-Why Chain” — no less than 5; no more than 7—to identify why the event occurred.
   
3. Create a branched Cause Map – do a “deeper dive”, going into as much detail as needed to identify all 1)the factors and  2)their interactions that contributed to the event.
   

Students were divided into groups of 2-3 to create their process maps. Some of the events they selected were:

1. Homelessness
   
2. Suicide Prevention
   
3. Problems with the school's drinking fountains
   
4. School related stress

Photo: DeWitt Students using Lean Tools to Explore the Idea of Empathy

Jeff and I circulated throughout the classroom to assist students. It was interesting to see the variables and their sequence on the maps. We encouraged/challenged them to think more deeply regarding the underlying factors of some variables that they failed to consider. Students were engaged and excited to visually represent relationships between variables. Upon completion of the task, students presented their maps to the rest of the class. Chuck pointed on how the students made assumptions that may or may not be true regarding their issue or problem. Students left the class that day feeling good about the activity and that it was well worth their time! Many thanks to Chuck Wynn, Jeff Croley, and the MLC for their support in making this event a reality.

Jason LaFay

DeWitt High School/DeWitt Creativity Group

Learn more about Lean Tools!