Join us for a MLC Lean Virtual Coffee!

Virtual | Free For Members | 8:30am - 9:30am

WHAT ARE WE READING?

Knowledge Management can be used to great effect in business and on an individual level. The Knowledge Management Memory Jogger explains the five key knowledge management areas for success, Knowledge Capture, Transfer, Sharing, Storage, and Findability. Then it demonstrates how you can apply these across different business departments and describes six knowledge management tools and nine knowledge management processes to help you achieve success, along with seven knowledge management guides that will help with challenges that can be solved or alleviated using human-centric knowledge management.

PRE-WORK 

Please read the whole book before the discussion session.

Author: Dr. Cynthia J. Young 

Dr. Cynthia “Cindy” J. Young is the Founder/CEO of CJ Young Consulting, LLC. As a Career & Leadership Consultant and Public Speaker, she empowers others to elevate their roles, encouraging knowledge sharing within organizations, and enhance their problem-solving skills using a unique, human-centric approach to knowledge management. She works full-time as a defense contractor for Leidos.

After 23 years in the U.S. Navy, both as enlisted and officer, she developed a passion for knowledge management and its impact on professional growth. She holds certifications as a Project Management Professional (PMP), Lean Six Sigma Master Black Belt (LSSMBB), and ASQ-Certified Manager of Quality/Organizational Excellence (CMQ/OE).

In 2023, Thinkers360 recognized Cindy as one of the Top 50 Global Thought Leaders on Careers. In September 2020, She delivered a TEDx Talk, A Knowledge Mindset: What You Know Comes from Where You Sit, focusing on using knowledge management to enhance organizational trust and retention. Her muti-award winning book, The Knowledge Management Memory Jogger, was ranked as one of the 50 Books from Thinkers360 Thought Leaders You Should Read in 2024.

She lives in Chesapeake, Virginia with her husband and their four cats. You can connect with her on LinkedIn and learn more about her on her website https://www.cjyoungconsulting.com.

DISCUSSION LEADER

Melissa Sherman,
Sr Quality Improvement Consultant,
Consumers Energy

Melissa has worked in the utility industry for over 27 years, both for an Investor Owned and Cooperative, gaining experience in Electric and Gas Distribution Engineering, Business Support for Pumped Storage, River Hydro and Renewable Generation, Online Scheduling for Fossil Generation, and Enterprise Change.

Throughout her career, Melissa has instituted lean methodology while embedding change management methodology.  From scheduling to warehouse redesigns, to value stream analysis. Melissa analyzes and measures the effectiveness of existing business processes and develops sustainable, repeatable, and quantifiable business process improvements. She analyzes data to drive problem solving, root cause analysis and functional area process improvement. Responsible for delivering significant results in Company Breakthrough Objectives.

She is passionate about leading others on their continuous improvement/lean and change management journey.  She enjoys being able to share her love for teaching/coaching others and seeing the “ah ha” moments when someone truly understands the methodologies. It is through breaking down those methodologies in terms they understand that they can then tackle those big problems.

Melissa has also taught higher education since 2008 both in-seat and on-line in management, entrepreneurship and engineering disciplines, relating a lot of her teaching to the utility industry.

Melissa holds a Bachelors in Industrial Engineering Technology, a Master’s in Leadership Studies from Baker College, along with a Graduate Certificate in Leadership Strategies from Davenport University.  She also holds an Associates Certificate in Project Management from George Washington University and is certified in Change Management through Acuity Institute.

What is a Virtual Coffee?

A Virtual Coffee offers a relaxed and engaging platform to connect with Lean professionals and explore meaningful discussions in a collaborative virtual environment. These sessions combine the best of our Coffee Chats and Book Club, offering a platform to discuss all things Lean, share professional challenges, and explore solutions with like-minded peers. 

• Opportunity to connect with other Lean practitioners and like-minded individuals. 

• Attendees are able to ask questions, interact with the presenter and other attendees virtually.  

Why attend?

• Leverage Collective Knowledge: Tap into the expertise of our MLC membership. 

• Focus on Lean Implementation: Discuss practical applications of Lean tools and strategies. 

• Networking Opportunities: Expand your network of Lean professionals. 

• Share and Learn: Exchange best practices and gain insights from others' experiences. 

• Stay Engaged: Stay connected with the MLC community and learn about upcoming events. 

Join us for a session filled with ideas, insights, and inspiration—all from the comfort of your home or office!

Cost

Members: Free

Non-Members: $20

New To The MLC?

At the MLC, we do our best to be inclusive at every level of experience, whether it’s a conference, Gemba walk or any other of our membership activities.

An individual or organizational membership gives you a year’s worth of great Lean learning and networking at low- or no-cost!